CT LTC Partnership Prerequisite Program

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What requirements do I have to meet to sell long-term care partnership policies in Connecticut?

In order to sell long-term care partnership policies in Connecticut, you have to meet two requirements:  1.) You have to be licensed as an Accident and Health insurance producer in Connecticut and hold a valid license; and 2.) you have to meet all of the training requirements of the Partnership’s Certification Program.


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What are the Partnership’s Certification Program training requirements?

The required training consists of two components:  an 8-hour on-line self-study prerequisite course and a 4-hour live class, conducted by the State of Connecticut’s Office of Policy and Management Partnership for Long-Term Care Program.  The 8-hour self-study course provides a foundation for understanding long-term care and long-term care insurance; the 4-hour class covers the specifics of Connecticut’s Partnership Program.


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Do I have to take the self-study course before I can enroll in the live class?

Yes.  Taking and passing the self-study course are prerequisites for enrollment in the live class.  Successful completion of the self-study online course requires passing a 50-question multiple-choice final exam with a score of 70% or better.     


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How do I know if I passed the self-study prerequisite course?

The exam for the self-study course is delivered online and will be graded immediately once you finish and submit it.  If you score 70% or better, you will immediately see a screen that indicates you have passed, along with a certificate of completion, which you can print out. 


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What if I don’t pass the course the first time?

Those who do not pass the course the first time are allowed to take the course and the exam again – as many times as necessary – without having to pay any additional course fees.


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How do I enroll in the live class?

You may register for the live 4-hour class is done by simply calling the Connecticut Office of Policy and Management, Connecticut Partnership for Long-Term Care:  860-418-6318.  You will be asked to provide your license number and the certificate number from the self-study online course.  (The certificate number will be printed on the certificate of completion.)


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Can I take the live class without having passed the self-study prerequisite course?

No.  Only producers who have passed the exam for the self-study prerequisite online course and who hold a valid certificate number from the online course will be eligible to register for the Partnership classroom training.


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What is the course Summary Guide?

The Summary Guide is a document that will be sent to you by e-mail upon successful completion of the course.  It provides a review of the key points presented in the course, and will serve as a helpful reference for the live class.  The Summary Guide is a feature that is unique to WebCE’s training program and is provided at no additional cost.

 


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Creating and editing your UserID

  • In most cases, you can use your email address as your userID.  
  • If you did not create your own userID, you will receive a “New Account Creation” email from WebCE or your company compliance department, that will provide you with your userID. 
  • If you forgot your UserID, please call our support services team at 877-488-9308.

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Creating and resetting your password

  • Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number. 
  • You can reset your password online, using WebCE’s password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-488-9308.

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Updating your personal information

  • You can update your personal information in your account, by signing in and going to the “My Profile” page.   
  • If you want to change your name, please contact our support services team at 877-488-9308.  Please note, your name should match the spelling on file for your license and/or designation. 


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How can I view my course history?

Your active and completed courses will be listed under the “My Courses” page in your student account.
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Do my courses expire?

Continuing Education and CPE Courses
  • You have 12 months from the date of purchase to complete your courses. If you are unable to complete them within that time, WebCE will give you 1 complimentary 30-day course extension, if requested within 30 days of the course expiration date. 
  • Some specialty courses have expiration dates set by the regulating body, and must be expired on a specific date.  No course extensions will be allowed in those cases. 
PreLicense Exam Prep Courses
  • Students will have 90-days from the date of purchase/activation to complete your courses. If you are unable to complete them within that time, WebCE will give you 1 complimentary 30-day course extension, if requested within 30 days of the course expiration date. 

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How do I know if my exam needs to be monitored?

Exam monitor requirements vary by license/certification and by state.  To find more information on your exam monitoring requirements, go to the “Requirements” link located at the top of the “Course Catalog” page. 

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How do I grade my WebCE exam?

  • Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
  • Paper exams must be mailed back to WebCE for grading and will be graded the day we receive the exam. 
    • Before mailing your answer sheet(s) to WebCE, please make sure that your answers are clearly marked, that the compliance declarations are complete, and you and your monitor (if applicable) have signed and dated the form.
    • Retain copies of your test questions for your records. 
    • Note: To ensure accurate grading, please do not fax your exams to WebCE.
    • To ensure prompt processing of your credits, please return the following:
      • Test Answer Sheet(s)
      • Affidavits or any other special forms required (if applicable)
      • WebCE customer information sheet (if your profile information must be updated)

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What web browsers can I use to view courses?

Check the Technical Requirements page for more information. 

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Do I need to download special software to view the courses?

No. Our courses do not require any special software or plugins.
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Are WebCE courses mobile friendly?

Yes.  WebCE's delivery platform is mobile-friendly and courses may be viewed without special plug-ins or browser add-ons. Check the Technical Requirements page for more information. 
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Where do I find WebCE’s Online Privacy Statement?

WebCE’s privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
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How does WebCE use my email address?

Once you complete an order, WebCE will send you a reminder of your login information and an order confirmation for your records. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession. WebCE may also send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, uncheck the “opt in” box from your profile page. WebCE never sells the information we receive from our customers.
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How is my personal information used?

WebCE only collects the information that is required to report credit hours and complete your certificates of completion. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession.
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Is the WebCE site secure?

Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
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