General Questions

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What are the course delivery options available?

All of WebCE’s continuing education and pre-license training courses are available online.  Classroom Equivalent and Monitor-Free online courses are available in some states for insurance CE.  Paper-book and PDF courses are also available for some licenses and designations. Check the “Course Catalog” for more information about courses offered.
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Creating and editing your UserID

  • In most cases, you can use your email address as your userID.  
  • If you did not create your own userID, you will receive a “New Account Creation” email from WebCE or your company compliance department, that will provide you with your userID. 
  • If you forgot your UserID, please call our support services team at 877-488-9308.

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Creating and resetting your password

  • Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number. 
  • You can reset your password online, using WebCE’s password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-488-9308.

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Updating your personal information

  • You can update your personal information in your account, by signing in and going to the “My Profile” page.   
  • If you want to change your name, please contact our support services team at 877-488-9308.  Please note, your name should match the spelling on file for your license and/or designation. 


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How do I use a promotion or voucher?

Go to the course catalog, and select your courses. Go to the shopping cart, and enter your promotional coupon or voucher number in the “Additional Discounts” box. Click “Apply” to see the discounted price.
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How do I know if my exam needs to be monitored?

Exam monitor requirements vary by license/certification and by state.  To find more information on your exam monitoring requirements, go to the “Requirements” link located at the top of the “Course Catalog” page. 

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How do I grade my WebCE exam?

  • Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
  • Paper exams must be mailed back to WebCE for grading and will be graded the day we receive the exam. 
    • Before mailing your answer sheet(s) to WebCE, please make sure that your answers are clearly marked, that the compliance declarations are complete, and you and your monitor (if applicable) have signed and dated the form.
    • Retain copies of your test questions for your records. 
    • Note: To ensure accurate grading, please do not fax your exams to WebCE.
    • To ensure prompt processing of your credits, please return the following:
      • Test Answer Sheet(s)
      • Affidavits or any other special forms required (if applicable)
      • WebCE customer information sheet (if your profile information must be updated)

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Where do I find WebCE’s Online Privacy Statement?

WebCE’s privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
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How does WebCE use my email address?

Once you complete an order, WebCE will send you a reminder of your login information and an order confirmation for your records. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession. WebCE may also send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, uncheck the “opt in” box from your profile page. WebCE never sells the information we receive from our customers.
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How is my personal information used?

WebCE only collects the information that is required to report credit hours and complete your certificates of completion. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession.
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Is the WebCE site secure?

Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
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