Learning Objectives
- recognize the nature and sources of ethics and distinguish between ethical decisions and moral decisions
- identify conflicts of interest and recognize ways of dealing with them
- recognize key concepts and relationships relating to insurance claims
- recognize the importance of good faith claims handling, sound customer service, and proper financial stewardship
- recognize an adjuster’s ethical duties at each stage of the claims adjustment process
- distinguish between codes of conduct and codes of ethics
- recognize the claims-adjusting actions that are encouraged or prohibited by various ethics codes
Designed For:
Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career
Appendix G: Online exams include an online Appendix G Form, that is processed electronically upon completion.
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