Claim Adjusting: The Top 15 Rules

Course Description
This course presents a number of best practice standards for insurance claims adjusting, through the convention of a “Top 15 List.” Developed by Barry Zalma, an internationally known expert on insurance claims handling, the course offers recommended guidelines as well as mandatory procedures that direct how the claims adjuster should approach and execute his or her professional duties. 

Upon completion of the course, the student will know the top 15 rules of claims adjusting:

  • Don’t be cruel
  • Adjust
  • Educate yourself continuously
  • Stay with a claim 
  • Empathize with the claimant
  • Don’t pretend to be a lawyer
  • Document the claim file
  • Maintain claims files
  • Don’t let fraud succeed
  • Never lie to an insured
  • Communicate with the insured
  • Communicate often
  • Always conduct a thorough investigation
  • Understand the policy
By IRMI
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference services. IRMI publications are considered the ultimate authority by leading insurance practitioners and even federal appellate courts when interpreting insurance coverage. Use the knowledge you gain from IRMI CE courses with confidence, knowing they are written by seasoned insurance professionals who employ diligent quality assurance standards to provide the most up-to-date, practical, and reliable information possible.