Managing Customer Accounts

Overview

This course provides the registered representative with an overview of the concerns that may arise when managing customer accounts, including identity theft, rollovers and IRAs, and e-mailed instructions on account handling.

Learning Objectives

Students who successfully complete this course will be able to:

  • understand identity theft
  • describe rollovers and IRAs
  • understand how to handle e-mailed instructions on account handling

Designed for

Retail

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