Claims Handling Best Practices

Course Description


This course is designed for adjusters and others with property and casualty insurance claims-handling duties to help them understand the basic claims process and associated best practices that are consistent with the requirements of state unfair claims practices acts and regulations. The course covers the full scope of the claims adjustment process, from first notice of loss through resolution.  Throughout, the course describes best practice criteria for each phase of the process and will help claims professionals learn to plan and conduct claims investigations and resolve and close cases, in a timely, professional and compliant manner. 

The course includes the following units:

  • The Role of Communications in the Claims Adjustment Process
  • Unfair Claims Settlement Practices and Model Regulations
  • An Overview of the Claims Adjustment Process
  • First Notice of Loss to First Contact
  • Investigation
  • Coverage Verification
  • Documentation
  • Evaluation
  • Resolution


International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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