Managing Conflicts with Tenants, Clients and Employees


Conflict is an inevitable part of life: it occurs every day in all types of relationships and situations. Being able to recognize and resolve conflicts that develop with tenants, property owners, and employees is an important task that real estate professionals and property managers need to develop.

This course defines conflict, explains the concept of conflict resolution, discusses conflict resolution techniques, and describes conflict resolution skills. Additionally, it describes methods for managing conflicts with tenants, clients, and employees and explores the legal issues such as claims of housing discrimination, employment discrimination, and breach of fiduciary responsibility that can result from unresolved conflicts.

Learning Objectives

Students who successfully complete this course will be able to:

  • understand why conflicts arise
  • describe the duties that property managers owe to both property owners and tenants
  • explain the types and sources of workplace conflicts
  • recognize how to strategically use different conflict resolution styles
  • understand how to avoid violating the Americans with Disabilities Act, the Family and Medical Leave Act, the Civil Rights Act of 1964, and the Fair Housing Act, which can lead to conflicts with employees and tenants

Designed For

Real estate professionals and property managers at any level in their career

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