General Questions
Site Navigation
Site Navigation
Completing Courses
Completing Courses
-
General Course Completion Questions
Corporate Sales
Additional Information
-
Website Compatibility and Navigation
Additional Information
What courses does WebCE offer?
WebCE offers self-study online continuing education and pre-license training courses for a variety of professional licenses and designations.
Our provider number for each license and/or certification can be found in the state requirements page.
See below for a complete list of WebCE product offerings:
What are the course delivery options available?
All of WebCE’s continuing education and pre-license training
courses are available online. Classroom
Equivalent, Monitor-Free, and Interactive Exam-Free online courses are available for some licenses and designations. PDF courses are
also available for some licenses and designations. Check the “
Course Catalog”
for more information about courses offered.
Back to General Questions section
Creating and editing your UserID
- In most cases, you can use your email address as your userID.
- If you did not create your own userID, you will receive a “New Account Creation” email from WebCE or your company compliance department, that will provide you with your userID.
- If you forgot your UserID, please call our support services team at 877-488-9308.
Back to Site Navigation section
Creating and resetting your password
- Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number.
- You can reset your password online, using WebCE’s password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-488-9308.
Back to Site Navigation section
Updating your personal information
- You can update your personal information in your account, by signing in and going to the “My Profile” page.
- If you want to change your name, please contact our support services team at 877-488-9308. Please note, your name should match the spelling on file for your license and/or designation.
Back to Site Navigation section
How can I view my course history?
Your active and completed courses will be listed on your Student Dashboard.
Back to Site Navigation section
How do I order courses?
Instructions for Ordering Online:
Go to the “Course Catalog” and select your professional license and/or designation. You may also be asked to select a state and license type before you can proceed to the course catalog.
WebCE offers a large selection of courses for multi-licensed professionals. If additional continuing education credit is available, an option to add credit will appear in the course description page above the “Add to Cart” button.
Ordering by phone is also available by contacting our support services representatives at 877-488-9308.
Back to Site Navigation section
How many credits do I need?
The number of continuing education credits or pre-license training
hours you are required to complete vary by state and professional
license/designation. To find more
information on your required continuing education and/or pre-license training
hours, go to “
Course Catalog” and click on the “Requirements” link at
the top of the page.
Back to Site Navigation section
When will I receive my course material?
- Online course material will be available immediately on your Dashboard.
- All Exam Prep Study Guide Workbooks orders are shipped UPS Ground. All Ground shipments are delivered within 5-7 business days.
Back to Site Navigation section
What are my payment options?
- We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.
- To pay by check or money order, please pay to the order of WebCE, and mail your payment to:
WebCE
12222 Merit Drive, Suite 500
Dallas, TX 75251
Back to Site Navigation section
Can I order courses for someone else?
- Customer accounts must be created using the same name and personal information as the professional completing the course.
- If you wish to place multiple orders with one credit card, please contact our support services team at 877-488-9308.
Back to Site Navigation section
How do I use a promotion or voucher?
Go to the course catalog, and select your courses. On the shopping cart screen, you can enter your promotional coupon or voucher number in the box below, "Have a Coupon or Voucher?" and hit apply.
Back to Site Navigation section
What is WebCE’s exchange policy?
If you are not satisfied with your course and want to exchange it for another course, please contact our support services team at 877-488-9308. Completed courses cannot be exchanged. Additional state filing fees may apply.
Back to Site Navigation section
What is WebCE’s refund policy?
We want our customers to have a great experience with our
products while learning something valuable for their career. If you are not
completely satisfied with the products you have purchased, you can request a
refund through our customer service. Refund terms may apply, see below:
- Courses must be incomplete and
non-expired.
- Fees for books, shipping, and
state-filing may not be eligible for refunds.
- Refunds for courses purchased as
part of a discount or special offer, will be adjusted accordingly.
Once the refund has been issued, any incomplete courses
cannot be reinstated.
Back to Site Navigation section
Do my courses expire?
Yes. In order to ensure course content is both current and compliant, course availability is for a limited timeframe, not perpetual.
- Most CE/CPE courses are accessible for 12 months from the date of purchase.
- Securities Exam Prep, Insurance Adjuster Exam Prep, and CTEC Qualifying Education courses are accessible for 12 months from the date of purchase.
- In order to stay aligned with state exam outlines, insurance producer exam prep courses are available for 90 days.
- Some specialty courses have expiration dates set by a regulating body or training plan and must be expired on a specific date, or within a different timeframe.
The expiration date(s) of your course(s) can be found on your student dashboard page. If you are unable to complete your course(s) within that time, contact WebCE to request an extension. Extension requests must be made within 30 days of the original expiration date, and cannot be guaranteed. Fees may apply.
Back to Site Navigation section
What is your money-back guarantee for your exam prep courses?
We guarantee that you will pass your license exam if the following criteria are met:
- Complete your exam prep course (all lessons and final/practice test) within 25 calendar days of opening the course.
- Pass an Exam Tutor license exam simulation within 3 calendar days prior to your license exam date.
- Take your license exam within 10 days of your last online access of the course material
If you have satisfied these criteria and you fail your state exam, contact WebCE to submit your exam score report and we will reimburse you the prorated fees for the online exam prep course materials only. Additional charges for non-course features such as state filing fees and printed Study Guides Workbooks are non-refundable.
Back to Site Navigation section
How do I know if my exam needs to be monitored?
Exam monitor requirements vary by license/certification and by state. To find more information on your exam monitoring requirements, go to the “Requirements” link located at the top of the “Course Catalog” page.
Back to Completing Courses section
How do I grade my WebCE exam?
Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
Back to Completing Courses section
How do I get my certificate of completion?
- In most cases, online certificates of completion can be printed immediately upon completion of the course or any time after.
- If your regulating body does not allow online certificates of completion, WebCE will email your certificate of completion to the address we have on file.
Back to Completing Courses section
What do I do after I complete a course?
Continuing Education and CPE Courses
- To find more information on reporting your course credits and how to renew your license/designation, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
PreLicense Exam Prep Courses
- To find more information on where to register for your state licensing exam or how to apply for your license, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
Back to Completing Courses section
What types of corporate programs do you have available?
Groups of 50 or more can find more information about our discount, invoicing, voucher and custom course programs on our "Corporate Programs" page.
Back to Corporate Sales section
What web browsers can I use to view courses?
Check the
Technical Requirements page for more information.
Back to Additional Information section
Do I need to download special software to view the courses?
No. Our courses do not require any special software or plugins.
Back to Additional Information section
Are WebCE courses mobile friendly?
Yes. WebCE's delivery platform is mobile-friendly and courses may be viewed without special plug-ins or browser add-ons. Check the
Technical Requirements page for more information.
Back to Additional Information section
Where do I find WebCE’s Online Privacy Statement?
WebCE’s privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
Back to Additional Information section
How is my personal information used?
For more information on how WebCE uses personal information collected for our products and services, please see the
WebCE Privacy Policy.
Back to Additional Information section
Is the WebCE site secure?
Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
Back to Additional Information section