General Questions
Site Navigation
Managing Your Account
Ordering Courses
Completing Courses
General Exam Questions
General Course Completion Questions
Corporate Sales
Additional Information
Website Compatibility and Navigation
Privacy
What courses does WebCE offer?
WebCE offers self-study online continuing education and pre-license training courses for a variety of professional licenses and designations.
Our provider number for each license and/or certification can be found in the state requirements page, or at the bottom of your selected course catalog.
See below for a complete list of WebCE product offerings:
What are the course delivery options available?
All of WebCE’s continuing education and pre-license training
courses are available online. Classroom
Equivalent, Monitor-Free, and Interactive Exam-Free online courses are available for some licenses and designations. PDF courses are
also available for some licenses and designations. Check the “
Course Catalog”
for more information about courses offered.
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Creating and editing your UserID
- In most cases, you can use your email address as your userID.
- If you did not create your own userID, you will receive a “New Account Creation” email from WebCE or your company compliance department, that will provide you with your userID.
- If you forgot your UserID, please call our support services team at 877-488-9308.
Creating and resetting your password
- Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number.
- You can reset your password online, using WebCE’s password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-488-9308.
Updating your personal information
- You can update your personal information in your account, by signing in and going to the “My Profile” page.
- If you want to change your name, please contact our support services team at 877-488-9308. Please note, your name should match the spelling on file for your license and/or designation.
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How can I view my course history?
Your active and completed courses will be listed under the “My Courses” page in your student account.
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How do I order courses?
Instructions for Ordering Online:
- Go to the “Course Catalog” and select your professional license and/or designation. You may also be asked to select a state and license type before you can proceed to the course catalog.
- WebCE offers a large selection of courses for multi-licensed professionals. If additional continuing education credit is available, an option to add credit will appear in the course description page above the “Add to Cart” button.
Instructions for Ordering by Phone:
- To speak to a support services representative, call 877-488-9308.
How many credits do I need?
The number of continuing education credits or pre-license training
hours you are required to complete vary by state and professional
license/designation. To find more
information on your required continuing education and/or pre-license training
hours, go to “
Course Catalog” and click on the “Requirements” link at
the top of the page.
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When will I receive my course material?
- Online course material will be available immediately on your "My Courses" page in your student account.
- All Exam Prep Study Guide Workbooks orders are shipped UPS Ground, unless Next Day is specified at purchase. All Ground shipments are delivered within 3-5 business days.
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What are my payment options?
- We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.
- To pay by check or money order, please pay to the order of WebCE, and mail your payment to:
WebCE
12222 Merit Drive, Suite 500
Dallas, TX 75251
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Can I order courses for someone else?
- Customer accounts must be created using the same name and personal information as the professional completing the course.
- If you wish to place multiple orders with one credit card, please contact our support services team at 877-488-9308.
How do I use a promotion or voucher?
Go to the course catalog, and select your courses. Go to the shopping cart, and enter your promotional coupon or voucher number in the “Additional Discounts” box. Click “Apply” to see the discounted price.
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What is WebCE’s exchange policy?
If you are not satisfied with your course and want to exchange it for another course, please contact our support services team at 877-488-9308. Completed courses cannot be exchanged. Additional state filing, book and shipping fees may apply.
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What is WebCE’s refund policy?
WebCE will consider a partial or full refund of any non-expired, incomplete course upon request made to customer support
from the purchasing customer. WebCE reserves the right to either approve or
deny a requested refund. Once the refund has been issued, any incomplete
courses cannot be reinstated.
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Do my courses expire?
Yes. In order to ensure course content is both current and compliant, course availability is for a limited timeframe, not perpetual.
- Most CE/CPE courses are accessible for 12 months from the date of purchase.
- In order to stay aligned with state exam outlines, most exam prep courses are available for 90 days from the date of purchase.
- Some specialty courses have expiration dates set by a regulating body or training plan and must be expired on a specific date, or within a different timeframe.
The expiration date(s) of your course(s) can be found on your student dashboard page. If you are unable to complete your course(s) within that time, contact WebCE to request an extension. Extension requests must be made within 30 days of the original expiration date, and cannot be guaranteed. Fees may apply.
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What is your money-back guarantee for your exam prep courses?
We guarantee that you will pass your license exam if the following criteria are met:
- Complete your exam prep course (all lessons and final/practice test) within 25 calendar days of opening the course.
- Pass an Exam Tutor license exam simulation within 3 calendar days prior to your license exam date.
- Take your license exam within 10 days of your last online access of the course material
If you have satisfied these criteria and you fail your state exam, contact WebCE to submit your exam score report and we will reimburse you the prorated fees for the online exam prep course materials only. Additional charges for non-course features such as state filing fees and printed Study Guides Workbooks are non-refundable.
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How do I know if my exam needs to be monitored?
Exam monitor requirements vary by license/certification and by state. To find more information on your exam monitoring requirements, go to the “Requirements” link located at the top of the “Course Catalog” page.
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How do I grade my WebCE exam?
- Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
- Paper exams must be mailed back to WebCE for grading and will be graded the day we receive the exam.
- Before mailing your answer sheet(s) to WebCE, please make sure that your answers are clearly marked, that the compliance declarations are complete, and you and your monitor (if applicable) have signed and dated the form.
- Retain copies of your test questions for your records.
- Note: To ensure accurate grading, please do not fax your exams to WebCE.
- To ensure prompt processing of your credits, please return the following:
- Test Answer Sheet(s)
- Affidavits or any other special forms required (if applicable)
- WebCE customer information sheet (if your profile information must be updated)
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How do I get my certificate of completion?
- In most cases, online certificates of completion can be printed immediately upon completion of the course or any time after.
- If your regulating body does not allow online certificates of completion, WebCE will email your certificate of completion to the address we have on file.
What do I do after I complete a course?
Continuing Education and CPE Courses
- To find more information on reporting your course credits and how to renew your license/designation, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
PreLicense Exam Prep Courses
- To find more information on where to register for your state licensing exam or how to apply for your license, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
What types of corporate programs do you have available?
Groups of 50 or more can find more information about our discount, invoicing, voucher and custom course programs on our "Corporate Programs" page.
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What web browsers can I use to view courses?
Check the
Technical Requirements page for more information.
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Do I need to download special software to view the courses?
No. Our courses do not require any special software or plugins.
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Are WebCE courses mobile friendly?
Yes. WebCE's delivery platform is mobile-friendly and courses may be viewed without special plug-ins or browser add-ons. Check the
Technical Requirements page for more information.
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Where do I find WebCE’s Online Privacy Statement?
WebCE’s privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
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How is my personal information used?
For more information on how WebCE uses personal information collected for our products and services, please see the
WebCE Privacy Policy.
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Is the WebCE site secure?
Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
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