General Questions

Site Navigation

Completing Courses

Corporate Sales

Additional Information

What courses does WebCE offer?

WebCE offers self-study online continuing education and pre-license training courses for a variety of professional licenses and designations.

Our provider number for each license and/or certification can be found in the state requirements page, or at the bottom of your selected course catalog.

See below for a complete list of WebCE product offerings: 

Back to General Questions section

What are the course delivery options available?

All of WebCE’s continuing education and pre-license training courses are available online.  Classroom Equivalent, Monitor-Free, and Interactive Exam-Free online courses are available for some licenses and designations.  Paper-book and PDF courses are also available for some licenses and designations. Check the “Course Catalog” for more information about courses offered.
Back to General Questions section

Creating and editing your UserID

  • In most cases, you can use your email address as your userID.  
  • If you did not create your own userID, you will receive a “New Account Creation” email from WebCE or your company compliance department, that will provide you with your userID. 
  • If you forgot your UserID, please call our support services team at 877-488-9308.

Back to Site Navigation section

Creating and resetting your password

  • Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number. 
  • You can reset your password online, using WebCE’s password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-488-9308.

Back to Site Navigation section

Updating your personal information

  • You can update your personal information in your account, by signing in and going to the “My Profile” page.   
  • If you want to change your name, please contact our support services team at 877-488-9308.  Please note, your name should match the spelling on file for your license and/or designation. 


Back to Site Navigation section

How can I view my course history?

Your active and completed courses will be listed under the “My Courses” page in your student account.
Back to Site Navigation section

How do I order courses?

Instructions for Ordering Online:
  • Go to the “Course Catalog” and select your professional license and/or designation.  You may also be asked to select a state and license type before you can proceed to the course catalog. 
  • WebCE offers a large selection of courses for multi-licensed professionals.  If additional continuing education credit is available, an option to add credit will appear in the course description page above the “Add to Cart” button. 
Instructions for Ordering by Phone:
  • To speak to a support services representative, call 877-488-9308. 

Back to Site Navigation section

How many credits do I need?

The number of continuing education credits or pre-license training hours you are required to complete vary by state and professional license/designation. To find more information on your required continuing education and/or pre-license training hours, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
Back to Site Navigation section

When will I receive my course material?

  • Online course material will be available immediately on your "My Courses" page in your student account. 
  • All paper book orders are shipped UPS Ground, unless Next Day is specified at purchase.  All Ground shipments are delivered within 3-5 business days.
    • You can track your paper-book course order by logging into your online account.

Back to Site Navigation section

What are my payment options?

  • We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.
  • To pay by check or money order, please pay to the order of WebCE, and mail your payment to:

WebCE
12222 Merit Drive, Suite 500
Dallas, TX 75251

Back to Site Navigation section

Can I order courses for someone else?

  • Customer accounts must be created using the same name and personal information as the professional completing the course.  
  • If you wish to place multiple orders with one credit card, please contact our support services team at 877-488-9308.

Back to Site Navigation section

How do I use a promotion or voucher?

Go to the course catalog, and select your courses. Go to the shopping cart, and enter your promotional coupon or voucher number in the “Additional Discounts” box. Click “Apply” to see the discounted price.
Back to Site Navigation section

What is WebCE’s exchange policy?

If you are not satisfied with your course and want to exchange it for another course, please contact our support services team at 877-488-9308.  Completed courses cannot be exchanged.  Additional state filing, book and shipping fees may apply.
Back to Site Navigation section

What is WebCE’s refund policy?

For refund information, call our support services team at 877-488-9308. 
Back to Site Navigation section

Do my courses expire?

Continuing Education and CPE Courses
  • Most CE/CPE course give you 12 months from the date of purchase to complete your courses. Some specialty courses have expiration dates set by the regulating body and must be expired on a specific date or within a timeframe less than 12 months from the date of purchase.  
  • In the event, your course is eligible for an extension and you are unable to complete them within the time allotted, WebCE will give 1 complimentary 30-day course extension if requested within 30 days of the course expiration date. 
  • The expiration date of your course can be found on your receipt or on your student dashboard page. 
Adjuster and Enrolled Agent Exam Prep Courses
  • Students will have 12 months from the date of purchase to complete your courses. If you are unable to complete them within that time, WebCE will give you 1 complimentary 30-day course extension, if requested within 30 days of the course expiration date. 
PreLicense Exam Prep Courses
  • Students will have 90-days from the date of purchase/activation to complete your courses. If you are unable to complete them within that time, WebCE will give you 1 complimentary 30-day course extension, if requested within 30 days of the course expiration date. 

Back to Site Navigation section

What is your money-back guarantee for your exam prep courses?

We guarantee that you will pass your license exam if the following criteria are met:
  1. Complete your exam prep course (all lessons and final/practice test) within 25 calendar days of opening the course.
  2. Pass an Exam Tutor license exam simulation within 3 calendar days prior to your license exam date.
  3. Take your license exam within 10 days of your last online access of the course material

If you have satisfied these criteria and you fail your state exam, contact WebCE to submit your exam score report and we will reimburse you the prorated fees for the online exam prep course materials only. Additional charges for non-course features such as state filing fees and printed Study Guides Workbooks are non-refundable.


Back to Site Navigation section

How do I know if my exam needs to be monitored?

Exam monitor requirements vary by license/certification and by state.  To find more information on your exam monitoring requirements, go to the “Requirements” link located at the top of the “Course Catalog” page. 

Back to Completing Courses section

How do I grade my WebCE exam?

  • Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
  • Paper exams must be mailed back to WebCE for grading and will be graded the day we receive the exam. 
    • Before mailing your answer sheet(s) to WebCE, please make sure that your answers are clearly marked, that the compliance declarations are complete, and you and your monitor (if applicable) have signed and dated the form.
    • Retain copies of your test questions for your records. 
    • Note: To ensure accurate grading, please do not fax your exams to WebCE.
    • To ensure prompt processing of your credits, please return the following:
      • Test Answer Sheet(s)
      • Affidavits or any other special forms required (if applicable)
      • WebCE customer information sheet (if your profile information must be updated)

Back to Completing Courses section

How do I get my certificate of completion?

  • In most cases, online certificates of completion can be printed immediately upon completion of the course or any time after. 
  • If your regulating body does not allow online certificates of completion, WebCE will email your certificate of completion to the address we have on file. 

Back to Completing Courses section

What do I do after I complete a course?

Continuing Education and CPE Courses
  • To find more information on reporting your course credits and how to renew your license/designation, go to “Course Catalog” and click on the “Requirements” link at the top of the page. 

PreLicense Exam Prep Courses
  • To find more information on where to register for your state licensing exam or how to apply for your license, go to “Course Catalog” and click on the “Requirements” link at the top of the page. 

Back to Completing Courses section

What types of corporate programs do you have available?

Groups of 50 or more can find more information about our discount, invoicing, voucher and custom course programs on our "Corporate Programs" page.
Back to Corporate Sales section

What web browsers can I use to view courses?

Check the Technical Requirements page for more information. 

Back to Additional Information section

Do I need to download special software to view the courses?

No. Our courses do not require any special software or plugins.
Back to Additional Information section

Are WebCE courses mobile friendly?

Yes.  WebCE's delivery platform is mobile-friendly and courses may be viewed without special plug-ins or browser add-ons. Check the Technical Requirements page for more information. 
Back to Additional Information section

Where do I find WebCE’s Online Privacy Statement?

WebCE’s privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
Back to Additional Information section

How does WebCE use my email address?

Once you complete an order, WebCE will send you a reminder of your login information and an order confirmation for your records. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession. WebCE may also send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, uncheck the “opt in” box from your profile page. WebCE never sells the information we receive from our customers.
Back to Additional Information section

How is my personal information used?

WebCE only collects the information that is required to report credit hours and complete your certificates of completion. From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession.
Back to Additional Information section

Is the WebCE site secure?

Yes. Any time you send or receive personal or credit card information to WebCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from WebCE will be encrypted. Additionally, the data stored on WebCE’s computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
Back to Additional Information section

Connect With Us:

Call: 877-488-9308
Email: [email protected]

Powered By WebCE

Terms & Conditions | Technical Requirements

Copyright ©1992-2019 WebCE®. All Rights Reserved.

S1-32
A+ BBB Rating

A + BBB Rating