Upon completion of this course, students will be able to:

• understand the roles the Insurance Regulation, and the Office of Financial Regulation play in regulating the state insurance industry
• describe the licensing requirements for agents, including appointment with insurers, grounds for suspension or revocation of an adjuster's license or appointment, and the duties of licensed versus unlicensed personnel
• understand the requirements for advertising and record-keeping
• understand the methods the Department of Financial Services uses to communicate with agents
• discuss recent developments at the state and federal government level that affect the health insurance industry
• understand the broad ethical duties an agent owes to insureds and insurers and the types of behavior prohibited by the Code of Ethics
• describe unfair methods of competition and unfair or deceptive acts as they pertain to health insurance