This course presents a number of best practice standards for insurance claims adjusting, through the convention of a "Top 15 List." It offers recommended guidelines as well as mandatory procedures that direct how the claims adjuster should approach and execute their professional duties in handling claims.
Designed For:
Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career
Adding additional credit may change exam requirements.
Overall, I like the format of your training material and presentation process.
I love WEB CE. I will be back for more CE
The audio has nothing to do with the test questions
Good information presented in and interesting and understandable format.
Will be using again in the future and recommending to all others it applies to.
Enjoyed the training!
I used every minute of each section and yet when finished I had only used half of the time required. I had to go through each section twice to meet the time requirement. Big waste of time.
Great course!
Some of the opening content was questionable.
easy way to get all CE requirements met
Easy to navigate.
This is my favorite CE Course for Public Adjusters
Thank You WebCE!
I enjoyed the amusing bits in the examples, it really helps with such dry subject matter
Well done.
well written material!
Read-it-to-me audio for the questions and answers
Liked the application of the concepts/principals and real claim examples being applied. Made the material relatable and easier to understand/remember for the exam.
Thanks. Enjoyed the classes a lot of good information, ideas and reminders.
ease of website for CE credits
The chapter layout with links to review chapter content.
My learning style is by storytelling. That's one of the reasons I enjoyed the course and did well on the testing.
At the beginning of 'rules 5 - 1' there is a section where it counts up instead of down. I.e. "5, 6 ,7" when the clear intent is "5, 4, 3."
Customer service is fantastic.
Test was overall great… It just a lot of information, and I wish I would have found out the one question I missed on the exam…Thanks
I liked that at the end of each section there is a "Lesson" section that recaps the section.
the timer for the course exceeded the time needed to complete.
Please with WebCE
Have been using your materials for a couple of licensing cycles and will continue to do so.
Keep the questions to promote one to think.
I was only unsure of what permanent address to add on profile. Course wise, everything was great.
I like what the course had to offer.
it very impressive that continue education is pushed to better everyone understand of the insurance product they are paying for
I didn't like the setup counting from 20 down to 1, otherwise it's a pretty good look at claims adjuster's jobs
The course informaiton was valuable but some more interactive material or videos would have made it more interesting.
Although some of the modules were redundant at times, it better prepared me for the 50-question exam
The classes are very good but I'm not a fan of the AI voice with all the mispronunciations.
It took 3 hours to read a 1 hour course. I may need to revisit the 3 hour courses I signed up for.
The questions could be simplified.
Great! Love the humor
Always use WEBCE and do recommend for continuing CEU
some of the questions really had multiple correct answers, need to tweak that a little. Thanks,
The pop culture references made the questions more palatable. I literally referred WebCE to a few newer Adjusters. Great course.
Liked the convenience.
I liked the content of the course along with relatable examples. I did however, not understand why there was a specific reference to a specific lawyer along with their contact information at the beginning of the course. It seems very out of place.
I like that it was relevant to my current job title.
The provided file materials were very comprehensive.
great content
Outstanding course
Awesome
Thank you
love the audio version
It really doesn't take 4 hours to complete the course.
The course was very imforming, i really enjoyed it
Glad this is available online. Very informative.
Kind of repetitive ...
Enjoyed the entire process and ease of getting through this material. Thank you.
Overall, it was nicely done. I am appreciative of the ability to review chapters while taking the exam.
The read to text voice can be a little flat & boring at times
Good Job
i love the big test at the end
Automatic audio does not forward from chapter to chapter
Excellent Course
Great course. Interesting and/or amusing examples.
Great course
Great content!
Great content
None, thank you.
Very well designed course structure.
Thank you.
Audio was helpful but it was AI and the timing and fluctuations were off. It was evident that it was AI. Would have been a lot better if the timing and influctuations would have matched the content.
Great reminders of how to effectively adjust claims!
great course that allows me to operate on my time.
I like more examples
Some of the questions are worded so silly and confusing its a set up the fail. But other than that its okay just boring- wish there was videos or little diagrams to deal with that breaks up the mundaine
Was a simple process, and educational.
I tried this other company's CE course the last time and it was horrible! WebCE's is much more streamlined and easier to understand :)
I been with Webce for years now it is wonderful i highly recommend
the course was read by computer and upon finishing, it was still 2 hours short of meeting the time threshold
Excellent course !
the ease of the steps for taking and completing course
Course was all reading, no video or other learning methods. it was very long and even though it was read aloud the time it took to do so was half the time required to be in the course, so I went through it a second time and still had time left over.
The training was very informative and comprehensive.
thank you very helpful
Great information
LOVE WEBCE!
Great Course
I have used WebCE in the past and will continue to do so.
Taking a test after each section and another test with the same questions is repetitive and unneeded. Either have the test after each chapter or at the end...
many questions had more than one correct answer, an answer that was correct based on maintaining rapport and being supportive and an answer that was correct with claim handling.... number 9 was one of those questions. frustrating
thank you for not over complicating!
great class
The introduction page for the last 5 rules numbers them 5,6,7,8,9 instead of 5,4,3,2,1
I strongly disliked not having the ability to take the final exam before the set timeframe expired.
This last course the 15 Rules, the time seemed to be off ... I did not skip any part, read through all the chapters, took all the practices tests got to the end and I had 2.5 hours to go yet to be able to take the test... so I had to redo the whole thing over again.. so may want to look at the time frame on this one. The other ones were not like that.. just this one.
Things were great
awesome thank you
this course was written in a very understandable way and the flow chart in the appendix was an excellent representation of how to adjust a claim and interact with the claimant and/or insured.
Thank you for advieing Sircon of the results
I love WebCE. Thank you for being here and making the process easy to keep my license.
Some of the chapters are too long!
thank you
Another painless experience
the questions and courses have nothing to do with what we do in the real every day life of insurance. I feel the questions should be directed towards my current role which is property damage. There should not be questions about homeowners nor bodily injury stuff i have no knowledge about
Great Course Love using WEBCE !!
a little lengthy for CE
Thanks!
This is a great course to remind adjusters of the important aspects of our jobs and that it's not just the technical aspects.
Clear and user friendly.
Some of the answer choices have the same meaning. Either one of the answers could be correct. As a result, an answer could be correct and still cause the person being tested to get an incorrect answer.
1) There should be a note that CA property casualty adjusters should chose "adjuster" and not "property/casualty" courses or CA won't accept. 2) Adding additional states for multistate course should be easier and clearer and there should be a confirmation that we have selected X, Y & Z states. No ambiguity.
I was a little confused about the time allotted. It was more time than I needed, however, I did have the opportunity to do a good review. Thank you.
Great online training experience.
Returning customer for 25 years
good job
management knew little about the ces test , it just one day popped up on my Verint & management didnt help much about what to do or where to go to find materials
this course is very helpful
great job
Great content format systematic and easy to follow.
Many thanks for the information, I have enjoyed your class.
Thank you!
Great Course!
Many of the questions are not clear and give more than one answer that could actually be correct.
It was better than any other course i have taken.
THANKS
Thankful for WebCE!
I really like the read it to me audio option. It helps along with reading it myself.
enjoyed the couse3 very much!!
Very informative
Training is just reading with a test at the end. I could buy a book that does the same for much cheaper, but, my employer pays for this.
A lot of good information in this course for real life situations handling claims!
I thought some of the questions answers could be rephrased a bit where 2 answers didn’t happen to be so similar.
Great course! Very easy to follow and navigate.
Loved the "shades of gray" examples.
great information
Course objectives, directions, content were very applicable to me as an adjuster for property claims
This entire CE requirement was made very informative and enjoyable.
Good course
The questions should leave out personal names in my opinion and refer to the specific persons role such as claimant, adjuster, insured etc. Names only seem to clutter the questions in my opinion. Still very happy with the course.
Extremely helpful to understanding expectations, insightful, and a thorough review of the roles of adjusters.
There appears to be an error in Chapter 2 under the Rule Number 9 section. It states "All documents need to be date stamped." Then it states, "Note the word 'each.'" But the word "each" is not used in reference to date stamping.
good examples of content.
The AI figure reading the course content is horrible. It cannot follow regular reading norms, when to lower the voice, when to pause etc. Go to "The Countdown continues. Here are the next five....." The reading of that is atrocious, to say the least. It makes it really difficult and annoying to follow along. It is valuable to have the audible version along with reading, I grasp it better that way. For God's sake, just have normal people do the reading who know how to pause at Periods, commas etc.
Great course, very informative.
Great job once again...Thank you!
I loved the read to me feature as I followed along.
You guys are truly awesome
The audio is difficult as the speaker does not read the punctuations correctly and can be difficult to follow.
Perfect
Super-duper awesome.
very much prefer these 50 questioniares with some reading material than 30 pieces of reading material and 30 mini quizs
Very informative course
Courses need to be more interesting and interactive. They're too monotone and uninteresting.
lots of information that is too much for a ce course. Too much California information and examples instead of New York where course is provided.
We need more tests and courses for workers compensation. Again in NM they gear more to liability. Many of us are WC adjusters and we dont handle PI or Liability property claims
This is excellent. Slightly humorous and entertaining, it helps keep it interesting
WebCe is the only company i choose!
loved it
No problem at all.
Rule Number 7: Don't Let Fraud Succeed. I was taken aback how personal it seemed rather than factual/professional. One example: "Everyone involved in the business of insurance and everyone who buys insurance must make it clear that they are angry with what is happening to their insurance premium dollar. When I, and everyone who has ever purchased a policy of insurance, hear that $300 out of every $1,000 we pay in premium goes to a criminal, we should all want to scream out the window..."
Very good examples.
Very good course.
I love your continuing education format, I'll be using WebCE as long as you are available!
A few of the questions were worded in such a way that the answer wasn't completely clear.
This was my first time using webce.. I had called Webce, spoke with Will....great help to me to complete this class....and make my MetroPA Licensed Renewed....thanks a million
great course
Great points and good refresher
Excellent course
Great material
awesome materials
The auto generated read did not follow proper English etiquette. Instead of stopping at periods. it went straight to the next word or number without interruption. It should be delayed by at least a second before proceeding.
Great work!
Very easy to read and understand
The course was fine until it got to number 2. The language used to explain was very difficult to understand. The wording read like a law form.
Well put -together course.
Keep it up!
Simple, Concise and practical. Best one of the courses taken so far. The exam reflected key concepts in a simple way.
Good course with good explanations of proper adjuster behaviors needed to succeed
Love this option for people who prefer to practice or take classes in their own home. I have test anxiety and being around large groups. I am happy with this program!
It said I got question #5 on the first chapter wrong but I didnt. There was no red answer highlighted just the green/correct answer which I had gotten right but for some reason it counted it as wrong. Please fix this.
Good courses
I am in IT- the interface is SO easily organized; it is easy to read and the eye follows the content- thank you for thinking this through, most people don't!
I normally have a fear of taking test and become overwhelmed and do not retain the content. The way this information was presented was outstanding and put my mind at ease.
Great course material!!!
WebCE support staff in Dallas was excellent! They answered all my questions and even did a deep dive to answer presumptive follow up questions too.
Some of the information is outdated.
The course was very well laid out and easy to understand.
very informative course
Great Content and Testing process!
The way the information is presented is a bit dry. It would be better to have more charts or videos to present examples or information.
go to for CE !
A few questions contained grammatical errors. This caused me to have to reread the questions several times to make sure I understood them.
i have used Webce for many years and find it very easy to utilize.
Thank You.
I enjoyed this course and the learning materials. Also, enjoyed the scenario's.
I did not like the 50 question exam.
Sometimes the questions can lead you down a worm hole as if to try and confuse you, when they should just ask you straight up questions on what you just read.
I like it to be more audible as well because I want to heareverything read out
Appreciated the real world scenarios
I thought everything was good.
Excellent
I thought it was all very informative and easy to follow.
Too Long. Need to simplify. Have something specifically for Property adjusters. too many Personal Liabilities and Auto Questions,
Keeps me on my toes reading all this material lol.
super duper
Everything was very good.
There's quite a bit of information and references in the material that has nothing to do with Florida and a bunch of areas where a learner can get distracted.
A well thought out course of study.
Very different approach. I enjoyed it.
This course took longer than needed to complete due to it being only text. While some people may thrive with this kind of learning, I personally find it quite difficult.
Within Section 3.1 the rules are numbered 5, 6, 7, 8, 9 vs 5, 4, 3, 2, 1
I did not take this course with audio and probably would have preferred that method. That said, nothing else needs changing.
A comprehensive approach in educating adjusters .Added a lot more than anticipation. Surely an enriching experience. Thanks
This is a great venue to complete required CE. Please continue to provide excellent education at an affordable price.
I was thinking this course was going to be more informative than just the basics.
Iformative.
Easy and simply.. Just read the question.
Thank you! Excellent Course and very user friendly!
very informative and helpful.
Very helpful and clear to understand the informationmation in the lesson
Shawn Henderson
Very satisfactory
Very clear and concise
great program
different course structure but great presentation.
definitely found the information educational.
Nothing is good
the course was great
I liked both the content and how this course was laid out.
thank you for a positive experience.
Videos that can go along with the discussion, read it to me helps but that would have focusing on topic
The "text-to-speak" left a lot to be desired for the typical adult-learner. The narration was uninteresting, lacked inflection and struggled at times to convey the material as it was written.
only put unlikely on last question due to employer handles purchases of educational products
The narrator was boring and sounded to much like a computer generated voice. Does not keep your attention. I turned off the narration and just read the material.
Quick and easy.
excellent
The test questions were scenario and hard to follow with the overall course, this course should have been even out by multiple questions and yes and no questions.
Great website. Easy to navigate. Outstanding, well-written, and pertinent course.
I think bit about why claims adjusters are called "adjusters" is inaccurate. That's just the author's opinion.
Very good
Awesome course. Very easy to learn and comprehend content.
HI: I HAVE A READING COMPREHENSION DISABILITY AND TO HAVE THE INSTRUCTOR READ IT ALOUD HELPED A LOT. SO MUCH THAT I WAS ABLE TO RETAIN THE INFORMATION. THANK YOU SO MUCH FOR HAVING THIS AVAILABLE. ALSO, THANK YOU FOR HAVING A NORMAL VOICE THAT'S NOT MONITONE. IT WAS AWESOME. LYNDA O
I liked the fact that it was not timed, and the material given was very relevant to my position within my job.
Would be nice to add videos to increase learning.
Will keep taking courses from Webce.
Thank you, I continue to learn more information and freshen up my adjusting skills!
thanks this course was very helpful.
Thankl you
Navigating the course was easy and friendly and easy.
good stuff
Audio should be a bit louder
There is definitely alot of reading and education provided during the curriculum. The fact that we are able to go back into the reading during the exam is extremely helpful and a great idea. I also enjoyed the questions on the test as some of the responses were "funny" and actually made me feel less nervous about taking the exam. Also, the ability to have the system read out lout is extremely helpful as my eyes start hurting/blur after a certain amount of reading. Thank you so much for making this exam user friendly and being proactive in helping us feel comfortable in taking the test. Great job!
Great and easy to understand
Great Content!
the course helpers were very appreciated.
It would have been more logical for the 15 points to have begun with 1 instead of with 15, counting down to 1. I understand why the author began at 15, but for anyone new or fairly new to claim handling, it would have made more sense to begin at 1.
Web based training is the worst.
everything was great
Excellent course. Presented the essential information in a direct manner. Exam matched content/course preparation.
Although the examples used funny names and it was very entertaining, sometimes it was difficult to keep all the players straight. It would be easier to comprehend if you used plain names like Jimmy, Mary, Bob, Tom, and businesses like "the hardware store" or "the dress shop". I do enjoy the read along text approach. It makes all the information easier to comprehend when you hear and read it.
Quizzes should be at the end of each chapter like the courses.
Nothing yhanks
Sometimes I'd click the timer box and it would not properly demonstrate the time that has elapsed.
the examples are entertaining and helpful in simplifying more complex concepts.
Test was too long.
all good no issues with this online class.
I did note a lack of grammar in some of the questions.
Did not like the audio, too slow.
Great Course - Thanks
Test should be broken down per section instead of final exam it because hard to complete or remember after so much information has been provided.
Exciting experience
This was my first CE course through you, and it was very easy to navigate. Thank you.
Easy to follow, educational content.
No recommendations at this time.
Exams are better completed after each chapter.
Excellent. Thank you
i like the up to date examples that are relevant to the learning
Thank you for the detailed relevant course
I also like the pdf version of this class that was supplied.
wasting time
Value how this course is put together & perspective or professional excellence.
Well done
Very readable and relatable. More interesting presentation than most on line courses.
Well written an easy to understand.
Big test! Appreciated the practice questions before the final.
I enjoyed having the ability to stop, save and pick up where I had left off.
I like that the content was written in an easy-to-understand language.
I was caught off guard of 50 question test. Many long videos/pages as well
The quicker the better.. Sometimes you just need the facts..
Great program for C.E.
Ease of use,
Thank you for offering this course.
no additional feedback
Excellent course. Well written and practical. Thank you.
This one was too wordy. It over-explained each topic and repeated itself.
I liked the information from this course. The material was very easy to read and understand.
Thank You
easy to use, good instructions and content
Very well donee course!
This test is entirely too long, there are quizzes after each chapter, which do help to prep you for the test. But, I do not understand why the quizzes aren't enough. There were 50 questions on this test and now there are 50 more that we have to take. I understand that learning these things is necessary but the test are very long.
I love your CE options!!! Thank you!
Simply reading through printed materials a bit dry. Perhaps providing some material/presentation in a different format would make more interesting/engaging.
the test helped me to retain pertinent information
its very hard test. State exam is easier than this.
The only thing it just takes me so long read everythng. I just wished it was shorter.
great way to gain knowledge and CE credits
excellent course I loved it great material
great course!!
Very well-written course and thorough
I was impressed with the correct use of Smith's, Smiths' and Smiths in one of the set-ups. The "rapport card" was funny, as was the ventriloquist reference!
Some of the questions are ambiguous. Testing my understanding of the content is good, but give me straight questions with straight right or wrong options.
Very well done and thank you.
Everything was presented in a manner that was clear and understandable.
Being a workers' compensation adjuster, I find many CLE courses are not very specific to my job, but are generally helpful.
I loved some of the possible answers in the test questions. Gave me a laugh which helps make test taking a bit lighter.
The audio portion of this actually slowed me down, so I muted it
Thank you, Your CE website is top of the line.
The one question on the test maked as incirrect was not clear and appeared to be be deceptive
Two of the questions that were asked appeared to have two correct answers.
Robot voice over is the worst.
One of my favorite and most enlightening CE modules. The lesson that we can break bad news in a prompt, empathic manner can often be forgotten in our business, and this course clearly and effectively conveys that lesson.
clear, efficient way to learn and refresh knowledge
Very knowledgeable.
the clarity and concise nature of the material.
Time allotted to read/complete needs to allow applicant the ability to finish the course earlier. Waiting out the clock was most aggrevating. Just my two cents. Thanks.
Good course.
The only problem I can think of, is he talks a little too fast and all of his words run together, no punctuation.
Really hate the ROBO-Voice...I understand it keeps the item cheaper than paying for an actor but what a nuisance. Also, no carrier I have ever worked for allows the property adjuster to determine CAUSATION - this can get someone in trouble - we are NOT engineers just like we are not lawyers...except I am one...lol...thanks for asking
Your employee WILBERT, was extremely knowledgeable, professional, and helpful with me. He helped me determine what was needed and how to accomplish it. He is an extraordinary resource !
VERY GOOD
The ONLY bad thing about this course was logging on to your website...I forgot my password and had to do those silly 'i am not a robot' tests for 5 minutes...there has to be an easier way to reset a password. Course was easy to understand. Thanks
After years of using WebCE it appears that I am running out of content to select and avoid duplication of courses taken. I would like to see more course options related to adjusting/commercial adjusting.
thanks for adding a little humor like using "rapport card" in a question...thanks for keeping content interesting
Good Course
I think it was great, there is nothing I can think of that I would change... I had a little trouble navigating and understanding which classes I needed for my particular license, I have my all lines but I am a work comp adjuster so I wasn't sure if I had to keep it to only work comp type classes but then I figured any of the claims ones were okay - when I put the filter to work comp the only one that came up was a subrogation class... just fyi :) Thanks though this was very helpful!
Material was very informative and easy to understand.
Excellent course for beginner adjusters and tenured staff alike!
Outstanding and easy to use!
Great course. Thanks.
The comprehensive subject matter was presented in a clear and concise manner.
I enjoyed the class. I'm currently debating whether to pursue a career as a claims adjuster, so far its been very helpful in making that decision.
Enjoyed the course very much. Thank you.
It'd be easier to retain the information provided if there were interactive lessons as opposed to reading large paragraphs at one time like short worksheets or fill in the blanks for example.
Get a different voice that has a variety of tones and not monotone.
Good format of information that is easy to understand.
Ease of use
Very informative. Thanks!
The quizzes between segments were very helpful.
Everything was great
Great Course and Thank you.
I enjoyed the content of the course, and have recommended it to others in my office.
Great Web Based Course
The read to me audio was great but the voice recording was robotic
end-of-chapter tests are appreciated over the large final exam, especially with a large amount of content.
Hey there. This is a tricky request, but I purchased most of the Claims courses. After completing the Best Practices course I started taking the other ones. It's clear that the material and questions are shared between the two courses. If there was a way to communicate this to prospective students that would be very beneficial. Thank you
Good. Thanks.
easy to use - this countdown was a good refresher
I've been utilizing WebCE for my adjuster's license for a long time and will continue to do so.
I will share WebCE with my colleagues, great course material and easy to understand format.
The course was to long. Needs to be shorter.
I only use WebCE for my continuing ed.
Loved the course.
Great course..!
Please make the speed of Read-it-to-me audio adjustable. It's way too slow. Ventriloquist and Rapport Card... EXCELLENT!
I appreciated being able to have the audio read the content to me. Super helpful.
Unless i missed it. When you complete and exam and go back and review a missed question. It would be nice to be given/see the correct answer. Kind of like you real like your real life schools teachers use to do.
very user friendly
Great basic insurance course.
I really like the new feature of reading the course to me so I can just listen and follow along. Also, I saw that you can now see the questions you got wrong at the end of the exam. I always wanted that feature so I could learn from my mistakes. I didn't need it on this course though since I got 100%.
Thank you for the opportunity to partner with WebCE to complete my requirements for licensing.
I didn't use the voice recording as it was very monotone and boring
This course was very clear and concise.
Course was easy to follow and contained the appropriate information.
This was a good refresher.
I have used WebCE in the past and recommend it
Course was very user friendly
none to make
No further comments
Very easy to navigate for a person with limited computer skills
Great product
I would recomed
Some of the examples were elementary level.
the end of exam questions were more clear than the chapter knowledge checks
I loved everything abut the course
Course has some out of date content for 2021.
No additional comments
No issues.
Very well organized and concise to the information required/presented.
Nothing to note, thanks!