I could not get any of the interactive videos to play

Thank you very much.

Good use of materials and very well presented.

Easy to use, educational, tests are not asking trick questions which is nice.

There were a few specific recommendations on dealing with older clients that were helpful but I was hoping for more direct advice. Possibly not a fault of the course but of all the uncertainties in dealing with cognitive impairment.

I learned a bunch. Thanks so much!

Thank you very much was a great refresher on elder care and latest developments

Great...

Overall good.

Very smooth! Thank you!

The course was quite simple. I could have gone to the exam with little reading.

I would recommend a bolder font to make reading easier.

learned several things in this course that I did not know before.

I loved the Customer Service rep that I talked to who set up the courses for the multiple agencies that I needed to report to. Excellent! Thank you..

The course had a heavy component on insurance product sales, which is not a customary business for investment advisor representatives. The course should be more focused on IARs, who are already under a fiduciary standard and not product salespeople.

flow of material.

A great experience

Could add more scenarios about what to do if suspected fraud abuse/incapacity arises. Otherwise excellent materials

Computer generated spoken audio did not always match text.

keep up the good work!

The material in this course was far too repetitive.

More instructions on how IARs with discrection should do to manage their accounts going foward.

Excellent. Have used Webce for several years because of the process and instructions.

please add more courses, we can not repeat the same courses annually for CE.

I did not keep track of which ones, but two of the review questions I answered said that I answered incorrectly when I chose the correct answer.

very nice job on this course!

the most difficult part is making sure that I have the IAR and CFP requirements met with any course that is taken

website is vague and confusing. I have wasted a lot of money and time and will be looking for an alternative.

Several of the interactive exercises were not functioning properly. Specifically: section 2.8, 3.6, 5.4 —these did not operate when clicked/touched. *using an apple iPad Pro

Great course! Thank you

Thank you

This course seemed to take quite a bit longer than 2 hours to listen to the audio.

Great course, I really like webCE because how easy and good the training is!

I think it's mostly common sense, but it's nice to be reminded of what is right, and wrong.

I have uitilize WEB CE for a number of years and recommend to others.

I've heard that some unfortunate Advisors used another company to get their CE Classes and had issues getting to the CE classes, Information wasn't clear, etc. WebCE is great and I've been using them since the very beginning when I became and advisor in the last 22 yrs.

Thank you

thank you

thank you

This course had a lot of information that was very helpful. However, it took an extremely long time to go through it all. I was not expecting that. An estimate of time at the beginning would be very helpful to the course taker.

Thank You

Excelente

This course was very good but challenging and thought provoking.

Good course

Helpful information on a difficult topic

More amazing content!

Great course, I learned lots of new things about elder abuse and what to look out for.

The writers of the content study material was always comparing it to other possibilities. Whis is the way to learn that sticks. Very, Very Good.

Thank you

If a course qualifies for state CE requirement, make sure it goes there. Don't hide a little box that an advisor has to find and click or else he has to retake everything. Terrible customer service.

Good work

during my career served many older clients so highly interested in this topic. The course offered a new in depth look at the topic especially fraud//scammers, “ normal “ aging processes , & best practices.

Looking forward to completing my needed requirements for my CIMA designation from IWI with WebCE

WebCE has been my go to for many years.

course is very well written!

excellent product

I have been using WebCE for years and have recommended it to many co-workers for their ethics CE credits. Well done.

Good Content

When moving from one section to another a video would begin to play before the course material opened.

Great course. Thanks!

Pretty Good content and the exam modeled after the content.

All Good>

Course content is common sense and a waste of time, if you updated the content to make it actually useful that would be better!

I especially liked the audio reader

I BELIEVE I WILL CONTINUE TO IMPROVE MY ABILITY TO ASSIST MY CLIENTS AND MEET THEIR EXPECTATIONS USING THE TRAINING THAT I RECEIVE FOR MY CERTIFIED EDUCATION THROUGH WEBCE.

Have used WebCE for years and plan to continue in the future.

I think this is a VERY important subject and should become mandatory

course was too long- we are not rookies speaker was excellent

Thank you, have used WebCE for many years.

BEST course of the 3 I took. GREAT job with videos.

keep doing what you are doing

I really wish there was an easier way to either block my access to open book content or make the proctor requirement less burdensome for independent advisors working distant from populated office environments. I realize this is not a WebCE rule but it makes it more challenging when I review content late at night after work hours and then have to go locate a non-family, non-employee, non-partner 3rd party. I don't have easy access to this.

great content!

I loved the read it to me. Made the learning easy and complete.

I don't know why the videos are not working on my computer.

Good job on this course. You stayed out of politics and focused on the clients.

Great course

very helpful

Excellent format and instructions.

I took two CE courses with Kaplan and took one 3-credit course with WebCE. I much prefer WebCE. I have already recommended WebCE to my work colleagues who also need IAR CE. Love the read-it-to-me audio!!!

Great Experience!

It would be useful in section 4.4 if you addressed how advisors or insurance reps who are working with clients for some period of time can get to the kind of "initial assessment" being recommended for folks new in the business. In short, how do we go back and get to the kinds of questions needing to be asked now, 20 years down the road?

Again, well done. Eye opening.

Solid course, easy to navigate

Content was laid out clear and easy to follow

The risks of increasing Elder Financial Exploitation are grave and deserve more advisor education. Please consider inclusion of commentary on the potential for Inappropriate Family Fiduciaries (IFFs) becoming empowered--as explained in the book, "Forgotten Faces: Family Caregiver Voices," by Dr. Robert Tiller

The course was very easy to follow-

I have used WebCE for years and most of the time find that it does take longer than noted on the course time.

great courses easy to read and understand and really appreciated the questions after each segment of the material..

There is no information related to how to obtain a coupon to APPLY TOWARDS THE COURSE OF YOUR COURSES. THE COURSE CONTENT IS A LOT AND THE EXAM TOO EASY AND SHORT. SHOULD HAVE TG OPTION TO HAV COURSE MATERIAL EMAILED TO YOU, AS OPPOSE TO ACCESSING IT ONLY FROM THE WEBSITE.

This by far has been the easiest way to navigate getting the course selected and the material and exam were great. Better than ANY other course I've taken with other providers. I will recommend to my colleagues.

I found the information boxes very fresh and relevant. I appreciated the different sources used (e.g. Mayo Clinic, AARP etc.). I also liked the "click to review" interaction. Information was presented very concisely. Excellent course!

Love WebCe! very easy to use and a great value!

the videos were too slow. Time assassins'

Have used your service numerous times and the people are so friendly and helpful, it's a pleasure doing business with a company like yours. Thank you.

Lots of useful information is well presented.

It is tooo long and repetitive regarding certain points.

I was a bit confused at first. I thought I was being asked to renew my webce.com subscription from my webce.com renewal emails. Apparently, I should have taken more time to read those emails LOL.I really like the way I could make a CFP, CT-Ins and CA-INS grid to assist me in choosing my ethics course. Thank you!

like the audio option and ability to slightly speed the sudio up

Exam format with ability to review missed answers is excellent for continued learning and reinforcement. Thank you.

For the Average reader (speed to read and take the practice exams) the course study portion takes much longer than 3 hours.

Keep up the good work!

Good presentation of important topic

Thank you so much for the ability to speed up the speech of the read-to-me audio. Without this feature to accelerate speech, I would have been extremely frustrated!

All is fine. Learned a lot from the course.

At least five interactive charts didn't function in a standard Chrome browser that is up to date and operating system is up to date. So the sliding features of the interactive buttons would never reveal the data underlaying them. So I had to guess which is is completely useless. I don't need fancy graphs. I need the data to be visible. You should have a secondary system of revealing information just in case your fancy graphics failed which they did repeatedly. I'm on a brand new computer with the latest operating system.

There was a lot of reading. The Text to Speech is slower than reading so not really an option. More videos would be helpful.

Most Excellent!

Useful training - thank you

This course was VERY long for just 3 credits. Much longer than other courses for the same topic and number of credits.

I’ve used WebCE for my entire 25 year career, and it is by far the BEST continuing education company I’ve ever used.

Good training.

I am taking IAR courses and also checked the box for courses that also provide CFP credit. Once this box is checked, it would be nice if the list provided how many CFP hours the course provided rather than having to click thru more boxes to find this info

Your site is always good. Thanks.

This was a very interesting course to be for an IAR. It could have been better if it was a part 2 of another course.

Very easy to navigate and complete the course. Thank you

I missed two questions. Neither was clear or addressed in the material.

thank you.

very detailed!!

Very Difficult to Log On.

Thank you for the information

When speaking to a person with cognitive impairment, it is frequently counterproductive to point out the cognitive impairment to the person suffering from it. More diplomatic approaches are necessary to keep the client engaged and obtain the information and action needed to protect the client.

The last slide about the NASAA act was very helpful.

Way too long and repetitive.

Well done. Thank you.

The audio book format was INVALUABLE!!!!!!!!!!!!! SO MUCH EASIER to complete the course using this format!!!!!!!!!!!!!!!!!!!!!!!!!

Easy to understand.

It took too much time to go over concepts that could have been covered in a shorter time frame.

I enjoy WebCE every time I have to renew my license!

Thank you

Question 25 "With Respect to financial capacity as people age, which statement is true? The answer was "Financial Capacity begins to decline as people age"....I don't think this is true. Based on my research Financial Capacity peaks around 54. Therefore it wouldn't start to decline after 54. I think this question should be revised.

I loved the ability to download the course in PDF version, I took notes throughout the course, but I love being able to access the full contents in the future. Thank you!

You guys are doing an excellent job with these courses. I particularly like the ability to filter courses that apply for IN Insurance, CFP AND IMCA. The course material is very good reminders for issues we face as practitioners even for folks who have been in the biz for multiple decades.

Have a great day

Very repetitive...... therefore, too long.

I was nervous about this course, but it was well presented and the questions after each chapter were very helpful

I always feel like I learned something when taking CE courses. This course was particularly helpful. I have clients who are over or approaching age 65. The information shared in this course is extremely helpful because it is very relevant and likely to occur within an advisor's career. I really liked the communication with an elderly client, what to do, what not to do and to avoid being condescending with elderspeak and the like. I am, by the way, over age 65 and this course was particularly relevant for me as an advisor. Thank you!

This is by far the BEST CE course I have taken! It was well written and organized, interesting, and I like having some video, some interactive, and summary tests. It was very well done!

would like to have more info on requirements/recommendations related to medicare agents.

All was excellent.

First, you should know that these comments are coming from a person who skipped the course content, took the exam directly, and scored a 93% (28/30). The exam questions were, in many cases, poorly worded (especially the final 20).

not really hearing impaired friendly

The quiz did not properly portray the exam. There were few quiz questions that matched the exam questions. These should be built to test ones own understanding of the exam. This is completely unsatisfactory.

Good format - easy to understand; good suggestions for proactive steps and documentation that can be taken; good reminder about reporting systems when suspicions arise

Excellent experience. Thank you

My answers that are less than positive are primarily directed toward the estimated time to complete the total module. You advised me that it was 38 mins. In reality, perhaps 38 mins per individual module. There were 5 modules, therefore the time estimate should me around 200 minutes to complete plus taking the final exam. Please provide an correct estimate of the total time to complete, and it is not 38 mins.

Very long and repetitive.

Very Nice

good course and easy navigation / website

I got excellent help when I called the listed telephone number for WebCE. I had a number of questions all of which were answered professionally.

I did feel that I shoul

Too much content before exam. Would be better if content were broken into smaller, easier to absorb modules with actual exam (vs. practice questions) at the end of each.

Too long and redundant

Review questions at end of chapters would've been helpful to ensure learning objectives were achieved.

I liked the practice questions at the end of each section.

Please reconsider use of terms like "golden years" and "suffering" with a condition (such as hearing loss). The 1st feels like the opposite of the admonition not to use a phrase like "young lady/gentleman." The 2nd is able-ist. People *live* with these conditions, they don't necessarily suffer. While I'm against people-first language, it might suit here. Also, something I think that could be added is that it's important to ask your client how they prefer to be communicated with; some folks, for whatever reason (including deaf/hard of hearing), might want a text or email and not a phone call.

It feels like there is way more than 3 credit hours of content in this course. It should be worth more credits

Just a little complicated on some questions, must read twice!

good stuff

Should mention and explain a credit freeze as a great way to protect seniors.

Excellent educational material and very beneficial

it is much faster just to read the content than listen to the audio

The format of the course made it very clear and and easy read. I liked the fact that I can save where I left off and come back to it later

thank you

I miss having the quiz questions at the end of the chapters in the printed materials.

My only comment is that the course seemed to continue to repeat things over and over.

Thank you!!!

Would have liked to have seen more emphasis placed on steps & the process of how to prevent elder financial abuse. Thx!

I really appreciate having a real person answer my questions about setting up this course and test. I had a bit of a challenge with my password and having two accounts and the rep fixed the issue quickly. I greatly appreciate having a human contact with these courses!

Love WebCE courses! Thanks!

Good course

very good

Makes CE interesting and worthwhile! Keep up the good work !

good overall

Useful content, although extremely long.

I like being able to proceed at my pace, as opposed to being read info.

The voice audio is robotic and uses wrong tenses for words, such as presents.

Great course

Thank you for making the IAR continuing education training available through a web solution.

Very organized and straight forward

The material was a bit redundant but it probably has to be that way because of the industry regulations requiring this on going CE.

Too wordy. Took to long to read or listen.

Very informative

This course was very informative and gives a great indication of what to expect in years to come as we age. I would recommend you take notes that will be very helpful in the near future as well to educate others concerning this subjective. I was shocked I learned so much information from this study course. I would advise not to rush the course although it's earnings of hours are only allotted 3 hours credit. The course will take at least 4.5 hours to finish. Again I enjoyed the course!

You do need to better proof-read your content. I have found multiple repeated words or words left out. One other comment: The question I got wrong did not record the correct answer from me. I did not click A, I clicked C.

excellent couser that will help me in my future endeavors.

very user friendly and engaging! Thank you!!

Great format

Really liked this course - well written with good, practical advice. One of the better ethics courses I've taken.

The course could be shortened as a lot of information was redundant

Very grateful for the customer service reps that guided me to the courses that would qualify. They are ALWAYS kind, patient and knowledgeable.

I thought this topic was well-suited to short hypothetical case-studies. I don't usually like fictional case studies, but thought having more of that would have enriched this topic and help it go deeper just than the emphasis on short reading. Altogether good content, however. thanks

I have used other learning sites (Kaplan, XCEL Solutions...) I find WebCE to be the best by far. I have held various State Licenses for over 30 years.

Thank You!

Some of the questions were too easy.

Keep up your good work

Material presented practical application with easily understood illustrative examples regarding Elder cognitive decline or abuse and presented clear steps to ideally provide protection for a client.

This course seemed to take more time than the credits allotted to it.

well done!

Would like more interactive content.

The videos that simply set up a dilema I found to be more distracting than engaging.

Good content and great review.

This is my issue with the courses, I have very limited time, if the course gives me two hours of CE I expect to take two hours to complete the CE. I have run the audio through the list of courses I bought, without exception so far, each audio lasted 20-45 minutes longer than the credit given/reportable. Not fun

Very long course that might have not been so long if information not repeated so much...However information was very good.

An excellent, educational experience!

When you asked me to use "slider" it didn't work until I found arrows on my computer. Also when asked to click on extra comments during section of what is "normal" vs abnormal aging I was down to the 3rd before I noticed there was "normal"

Would like it to be more interactive and use more case studies

I feel the questions are long, as well as most response options. Seems like you want to confuse the reader, which doesn't seem ethical. Keep it short and simple.

excellent course overall, thank you

I chose "agent" because that is the name we use on a client's power of attorney designation, "agent" and "principal", not fiduciary. You should remove that answer as an option. It is confusing.

Well constructed course, even for those of us that have been in the industry for almost 3 decades!

Thank you for the review. I always appreciate the time to keep my skills up.

EXCELLENT COURSE.

Felt some of the questions were ambiguous.

from the course I took away some ideas to enhance my practice. I plan to gather eldercare information including points of contact in my local area to share as needed with clients and their loved ones

The wording of the two questions that I missed; I did not understand the question.

Improper pronunciation and improper inflection by the AI reader was annoying but also made the presentation easier to listen to. It was sort of fun listening for the mistakes.

I THOUGHT THERE WERE 5-6 QUESTIONS POORLY WORDRD.

Liked the ability to test and learned of a Springing POA

This was a great course with many ways to learn.

I felt there were many questions not covered in the material.

Appreciate the layout and the the test question format

This was great

I think there was a lot of redundant information.

Thank you!

The content was very good. I think the course was well organized, thorough and applicable. Well done.

I like the read it to me option. I would like to be able to go back and forth to video format too. It would help to be able to give it verbal commands such as read out loud, next page, back or stop. Exams should be able to be read out loud and then to give it a verbal response so it’s all hands free. I liked that you had an option of re-reading your test questions before submitting. I like the multiple choice format.

Thank you

As usual I enjoyed the presentation of material

Great format and customer service rep, who helped me get set up with my needed courses.

You need glossary for terms....as referenced

Thank you.

Thanks.

There was a lot of information but the quizzes along the way helped pin point the major topics.

very informative.

a few of the exam answer choices could be construed as unclear or ambiguous.

Very good review of the Law and Ethics!

Excellent Class

Excellent information and well-laid out.

Great course !

The content can be applied to my work in daily practice immediately.

Great job, Thanks

The audio reading is very slow and reading comprehension is not my preferred learning method. I would have liked to see a little more interactive style and more case study involved in the course. The material and information was very relevant and informative, I just had a hard time keeping attention through the course modules. This feedback in particular has more to do with the layout not matching my learning style that the quality of the material.

maybe the best module I've taken

TY. I appreciate the ability to not use the audio and go through at my own pace. At times I needed to slow down and review and other times, I could move along. Good material and good refresher (even on stuff I knew or should have known). TY

great info

I was given Web CE as a referral to complete ethics course. Was able to easily order material. I also visited REg Ed as a referral and couldn't figure out how to order material. Thumbs up to Web CE.

Complete learning about the Cognitive issues ewldewrs have.

excellent. as usual

User-friendly and precise set up.

Thank you

you guys are so much better than Kaplan!

you were my third try at ce. It worked extremely well and for me, increased my knowledge and eduation which is what CE SHOULD do. thank you very much. my only choice from now on is WebCE. it was recommended by my compliance officer and I will thank him when I see him after the holiday!

too long

The course presented solid material that was factual and easy to read and digest.

Great course!

This is an area that is evolving. This seemed to tilt toward product salesmen. I can tell you that it's an increasing issue will fee-only advisors as well. It's an area I'm interested in further exploring.

I needed some guidance to make sure I went into the appropriate securities CE material and the young lady that guided me was just great. Frankly, I would hire her in a minute, Thx. R J

Add some optional specific cases/examples

This course, taken in isolation, was a good course. However, as I assumed would become the case, 6 hours of ethics per year for IAR licensing purposes is too much. And by the time we are working on hours 3-6 of the required 6 hours, very little new information is conveyed and the content is almost entirely redundant with the first 2-3 hours of CE content. Any efforts by the CE provider community, such as WebCE, to convey to regulators that 6 hours of ethics content every 12 months is excessive, there isn't sufficient content to spread across 6 hours of education without being substantially redundant, and the having fewer hours on ethics and using the freed up hours on additional products and planning best practices would be more appropriate for equipping and maintaining advisors' ability to best serve their clientele would be most greatly appreciated. They don't seem to want to hear it from us. Thank you.

Appreciate not having to have it read to me. I can read much faster than the audio can speak it.

like the flexibility to save and exit, and start right up where I left off. Well done course!

Well done course

Very good

I like the instant feedback and the ability to understand mistakes.

This course, like others I've taken on this subject in the past, do not address the specifics of how to deal with a client situation where these issues are present - saying bring it to the CCO is not enough; what should be the protocols/ procedures from there? Thanks

Appreciated the reference to FINRA, SEC provisions regarding elder abuse.

very professional, well done

I love being able to take the exam without doing the course first. If I already know am the material, then it allows me to "test out" of the course. Very efficient!

I liked the Read to Me the best.

This CE course reinforced best practices that I want to be sure are implemented in my practice.

It took too long to get to what the advisor was to do if they see elder financial abuse or cognitive impairment. It should have focused on this.

Good course.

a lot of overlap w the other section re seniors

Riah was very helpful in assisting me to get signed in for these CE credits.

Finding the actual course for the 6 credits under products is not where I went to first. It was under IAR CE courses. When I mentioned to an associate that I was finding individual courses and not a packages he referred me to products.

Great Course. Very Informational!

course is very well done...good stuff.

much better than Kaplan's, at least in regards to the IAR CE. would recommend.

I SIGNED UP ONLINE FOR COURSES THAT WOULD SATISFY 2 REQUIREMENTS. THEY ACTUALLY DID NOT AND ONLY LEARNED THAT AFTER I COMPLETED THE COURSES. HAD TO CALL TO GET THE RIGHT COURSES.

Good course with lots of substance. The mechanical vice reading was OK (but weird).

Thank you for a great experience.

WebCE does a consistent job year, in and year out, of providing courses that educational and pertinent to the subject.

Very easy to follow. The materials were easy to read and organized well.

Excellent

I was surprised that romance schemes were not mentioned.

You may wish to include actual cases of elder abuse and indicate that even elderly people who have been lawyers, doctors, and financial professionals are at risk as they age.

None at this time

Great experience. No recommendations at this time.

Thank you!

thank you

This course was very informative and delivery was clear for understanding. Very interesting information was presented as well. As for me, there were no areas of improvement needed.

Very Informative

Very user friendly

Very easy process and the material was succinct and to the point.

Love the read to me audio!

I really like WEBCE for continuing education.

I love the content of this course, thanks

i always come to WebCE a few weeks before my license renewal. your courses are reliable way of satisfying my CE requirements with little to no stress.

great, pertinent content for advisors who work with clients as they age.

WAs satisfactory

I liked the inclusion of videos in some segments. It broke up the reading and provided interesting scenarios and though-provoking questions.

The voice over was robotic and mispronounced words and placed emphasis within the wrong part of sentences. The time required to complete the course should provide for more hours of reportable CE. More use of real life examples would be helpful.

Thank you for the convenience of online learning courses.

Important topic for all advisors

The course met my basic needs for refreshing my knowledge.

I like that examples are given.