It is the role of the claims department and of claims professionals to execute on the promise made by the insurance policy. The claims process involves multiple administrative and customer service layers that include review, investigation, adjustments (if necessary), and remittance or denial of the claim. Understanding the multiple facets of various insurance claims will allow you to enhance your professional standing as well as being a trusted source in your field.
Courses included will meet all your CE requirements for your license renewal in Florida including law and ethics.
I need to read the text myself - the read it to me function was not helpful.
On some of the test questions, the question is not very clear and therefore makes it possible for a different answer. Please make sure that all of the questions are clear and concise as to not confuse what the answer should be.
I don't like the required completion of practice
It would help if the website would definitely show if a course ordered was a repeat course outside of the allowed time frame since all my courses have been on this site.
Some sections of the Reserves Chapter were long. Some were also split up. I think it would help to split them up a bit more. When listening to the audio voice, you can become super relaxed and get tired. Maybe having different type of voice options would help.
I would advise creating a video on how to navigate signing up for the courses
The AI voiceover is distracting. The mispronunciations are unprofessional.
Great course and very educational with updates
Would be more interesting if there was some interactive areas and not so cut and dry. Thank you
The course content was clear and helpful for exam preparation. The structured chapters made it easy to follow and study.
please update the recommended time to stay in the course, maybe a min of 2-3hours
A little more interaction/ visuals/ videos would be nice
The material was very clear and to understand
Loved the "read-it-to-me" option. It helped make the information "stick" for the exam.
Would be nice if there was the option to increase the playback speed.
Use real narrators instead of AI
It would be good to know what the missed exam questions are, so we know the correct answers.
Much of the reading content was written in an extremely "Purple Prose" manner, making it sometimes difficult to read. The wording was more distracting and over-complicated, making it too decorative and taking away from the content itself.
The Read It To Me is a great tool. I retain information better when I hear it. Thank you!
Lots of information is thrown at you in 4 hours to remember.
more knowledge checks within longer lesson chapters. interactive learning i.e. drag and drop, flip cards etc..
Liked being able to go back to the chapter when taking the exam
I loved that I have the option, as a senior adjuster, to read the course materials and complete the exam as long as I spent a minimum amount of time on the course. This was helpful.
I FEEL THE COURSE WORK WAS EASY TO UNDERSTAND WITH THE AUDIO BUT THE TEST THE QUESTIONS WORDING WERE DIFFERENT FROM WHAT WAS USED DURING THE COURSE EDUCATION . THE TEST EXAM HELPERS WOULD NOT LINE UP WITH THE CHAPTERS THE ANSWERS WERE ON THE FIND THE ANSWER ,
Content seemed repetitive and very high level
Whether enabled or not the auto function for continuous reading does not seem to work.
2 issues for me. 1. the volcabulary used in portions of the material were confusing such as conversant, codify, Promulgating, poultice, anachronistic, imbued, fungible, pejorative, and parlance. I was distracted by the use of the work and had to rewind some of the audio. 2. The amount of time to complete the course was more than 5 hours. It took me about 1.5 to 2 hours more to finish the course.
The material was presented in a way that was good to learn, and the practice exams helped prepare me for the final exam.
Very Thorough
GOOD CONTENT
VERY INFORMATIVE
The reader reads too slow. I wish I could control the speed at which he reads.
The estimated time appeared off. I'm a fairly fast reader and had the reading speed at 1.5 and the course took me over an hour and a half past the estimated time of completion.
It is stated that good grammar, punctuation, etc are part of proper communication. I state this as the computer read-it-to-me audio continually made mistakes.
Great course! I learned a whole lot
I like the way the questions are structured. The questions really make you think, and the answer choices are well designed. In several cases, more than one option seems reasonable, but only one answer choice is truly the best answer, based on the elements of the question which reinforces critical thinking.
easy to navigate. thank you
Providing instructions for the auto-play would be nice.
It was very convenient to save and return to the course as needed. Thank you.
I only do BI claims, I would like to see licensing courses and tests for what I do for a living. Not all the other stuff that I never do like property, WC, homeowners, etc.
I didn't use the read-it-to-me, interactives, or video, so I could not answer to the appropriate. I would like to be able to review the exam questions I got incorrectly, to learn from my mistakes.
The practice questions are designed to fail. The multiple-choice options include more than one correct answer - thus making some of them incorrect, when in fact they are correct. I recommend making the questions clearer and not placing more than one correct answer in the options.
The real life examples given make the course material make sense.
I think if you pass each exam with a 70% by have a final exam all over. The course itself is time consuming .
Very well presented.
Everything is VERY user friendly and intuitive.
I loved how easy it was to save my place and return at a later date. There were multiple user friendly ways to restart and get right back into the correct spot.
I like the feature provided for the exams to review the content to check for the correct answers.
Excellent course.
Thank you for including the 1.5x and 2x audio speed options!
Good course. Reading aloud helped me follow along.
Material should be more relevant to the person taking the courses. Auto claims adjusters do not need to know about condominium programs or complex contractor's insurance.
Read it to me audio was distracting so I turned it off. The ability to toggle back to study the exam question was very useful.
Concise,clear easy to follow
As a long time adjuster I take exception on a few questions asked in the preliminary chapter exams - I believe two answers I was marked incorrect on gave answers not fully accurate and/or my answer was just as reasonable as the answer the course gave
Interactive learning is the key.
In the section about updated Florida laws, there is an apparent type in that it said a new law passed in 2024 did not become effective until July 1, 2015 (I think that was supposed to be 2025). Thanks!
Love the audio. Cant say that enough so much easier than trying to read through for a visual learner!
Very easy to use and audio was very helpful!
Definitely learned a lot from this course!
I like to study your courses.
The best part was the Read to Me option. I learn much better that way.
It was easy to maneuver and can go back to find information.
I enjoyed the read it to me feature - it provided a seamless approach to the material and allowed me to follow along and focus clearly.
It seemed like the class was more specifically geared toward adjusters vs. p&c requirements
I always dread the Law & Ethics requirement for my CE every two years. However, this course was by far and away the easiest to understand, without all of the confusing double-talk, that i have taken in the past 25 years of licensure. I scored a 100% on the final exam and that should be as self-explanatory of a recommendation I could provide.
good test
Excellent course and very insightful.
It is a lot of material and very informative
I enjoy the navigation and format. Easy to read and follow.
Very user friendly to complete the exam and coursework.
Listing to course helped
For me, the "Read-it-to-me audio", was the best part of this course. Please add it to all your courses. Thank you
Thank you for not making the quiz questions tricky like other courses. I appreciate gow straight forward the course is.
I enjoy completing courses that are applicable to my position as an Auto Liability claims adjuster. Most webinars I come across don't necessarily apply. While interesting, I prefer to spend my time with continuing education that I can actually use on a daily basis. Thanks for these courses.
Great CE training
More engagement activities would solidify the readings, but overall this was very easy to navigate
Ease of navigation and ability to toggle between the chapters was paramount.
Module exam questions often had a lot of "grey" areas in the answers. If the point is to test what one has learned, asking tricky or misleading question isn't always the best way to test.
It took me several days to complete. Being able to stop and save made it possible to complete. And be able to review.
Everything was great! Completed my Ce with ease! Loved it!
It would be nice if I can have the material read to me instead of having to read it.
Some of the sections were very long (ex: 30+ minute audios). I would split them up into more sections.
8 years of licensing, and this was best testing module I've ever had to use. The access to the material for each question. The ease of the modules. We ALL know CE is a pain, but this is the least painful test I have had to do.
The audio for the read it to me could use a little fine tuning to not sound so robotic. It was a little distracting but was appreciated.
it was very informative and east to follow.
I am in my 8th year, so 4 exams total. This by far, BY FAR, has been the clearest, easiest course I have taken.
great course
not for sure why we would need to take a big test this is not trying for a license this is a renewal on ce just wondering
The course was well designed.
love the open book reference feature
Only negative is the audio - it is very distracting voice.
Excellent course
Material was easy to understand.
Questions reasonable and easy to understand.
Questions were clear and pretty easy to understand the material.
I liked the fact that I could play the material so I could listen as opposed to reading the material. I thought the material was very easy to understand.
Great content and easy to use.
I found the overall format of the course was very good. I wasn't able to use the Read it to me feature because to pace was faster than I could absorb the information.
Very thorough and logically presented. Much appreciated.
Like how the categories are broken down in sections.
Easy to use and is a great learning tool.
The voice for the read aloud function can be better. It would help if the paragraphs being read was highlighted
Some exam questions - both chapter exams and final exams - are not clearly worded.
Easy to use
Some of the wording on the questions are overly confusing. The intent seems to be to confuse rather than educate.
Very efficient method for completing the state licensing requirements. Much appreciated!
Great course content. Thank you.
I feel like the provided course was great and easy to follow. One suggestion would to provide the content in dark mode to assist readers that may have light sensitivity.
Great course content.
I found it easier to do than other companies products I have purchased. Need to take more of your courses to complete my CE units needed for my license expiring on 12-31-2025.
COURSE DOES NOT NEED TO HAVE A MANATORY TIME REQUIRED TO COMPLETE AS SOME READ FASTER THAN OTHERS
The only thing I did not like was that I was not able to return to review the chapter exams once I had passed them, for studying purposes.
I enjoy the save and continue later ability as well as the read aloud. I tend to retain more information hearing it outloud instead of reading it myself. I enjoy Webce
The read-it-to-me portion was slower, and I chose to read word for word since it was faster. The interactive section did not work, when I was instructed to pause to open those items.
The voice on the read aloud version could be varied
Some of the questions I felt could go either way but very fair
I dreaded taking a course as I was getting so close to my deadline. I'm so happy I completed it on time. Well worth the push to get this completed! Very satisfying.
Some of the questions were not clear as to what context you were pulling from. These were mostly the scenario ones with a bunch of commas. They seemed too open ended.
Actual content did not take as long as the course required time in. Consider expanding on material in order to fulfill time requirement. Thank you
Organized, informative, updated material.
I like the flexibility to complete the course and the Course Searcher links. It would be nice to have a video summary/format, that could make it more interactive. But overall very satisfied - thank you.
the questions were very involved and extremely lengthy
Opportunity to increase speed of audio
very informative, and up to date.
The read-to-me audio timer would sometimes inexplicably stop if I clicked off the screen for whatever reason. It would be best if auto-playback continues unless manually stopped.
I thought it was easy to use and get back into when I needed to.
The read to me audio is unhelpful. He reads too fast and the slower version is too slow. Great courses, easy to read and understand.
Not your average easy CE course this was hard but good :)
From the Claims 101 Course, I felt that the amount of information AND the time given for the course minimum were not realistic. I would think that the minimum amount of time would be 2 hours instead of 1 hour and 15 minutes.
too long
Love the coarse
too much information and the questions never relate to any of the terms its too complicated in scenarios as i can determine based on bias of test. true or falso or simple multiple choice is all that needed - information is overloading
More interactives and videos would be helpful. Also, the ability to rewind the audio by clicking on a specific paragraph, sentence or word and have it start from that point would be very helpful.
Really enjoyed this class
There was a section in the learning that referenced new laws effective 2015 which may be a type as the prior sentence stated January 2025
Great content
Great course - good experience
The course took longer than anticipated. If you had to go through the entire content without rushing through, it takes much longer than the minimum amount.
more videos
This course was amazing and very easy to navigate thru the chapters. I had to read it a couple of times to understand because the wording was a little tricky, but i kept reading and re-reading until I got it.
It would be great if you would show the answer to any missed questions.
read to me audio is very monotoned. You can't tell what is a new section unless you are looking & following along as being read to. There needs to be a distinction as reading of the information vs headers
The AI voice was to monotone which made it difficult to understand
I appreciate the ability to read through on sections I am familiar with and not have to listen to audio that is repetitive in nature.
Exam questions were somewhat mis-leading
Very clear to understand and interactive course- Thank you,
more videos needed
lots of reading, more videos needed.
Very clear to understand
clear and precise
Very user friendly and very helpful that it reads to you.
well written. wordy questions
I actually learned a few things.
Great course!
Enjoyed the course
tell us it's open book before we start
Great course! Very informative
This was a very nice course which met all objectives.
very nice course
Just listening to the content is very dull, more interactive work would be great
Great course, easy navigation
I like that I can study and test at my convenience
Hard tests got use your brain
The Voice reader seemed Robotic and was not easy to listen to.
There are a few questions worded awkwardly, the ones that try to trick you, or the options were too similar. Only 1-3 of those.
This was a great course, thank you!!
There are no interactives or video The content is extremely dense and hard to get through
the questions sometimes felt confusing at times. had to read several times to understand.
clearly explained examples , new relevant content of AI and such
Well organized. Easy to understand content.
Fantastic experience. The reserving explanations very detailed with examples...
The course could all stand improvement -- broken up for more practice exams and a better read-it-to-me voice
I enjoyed the course!
I felt the material was well-presented and the 'Read to Me Audio' added an extra layer of assistance in retaining the information. I appreciated that I was able to stop and start the instruction as needed.
The AI voice lacks the correct pronunciation of words often, and the inflections are often poorly executed and monotonous.
Overall, very easy to use.
I really like the open book policy when taking the tests
I have been using Web Ce for all my Continuing Education and have always been satisfied with the content and format
Loved the course content and the way it was presented.
This course was very thorough, and the "read it to me audio" feature was great. I was able to read, go back and listen to ensure I fully understood the information. Everything was well-presented, which made the exam a breeze.
I would like to see more videos
Excellent. Very easy but informative. Entertaining as well.
Some of the test questions are not entirely accurate or are misleading. For example, when does a duty to defend an insured end? It does not end when the adjuster DISCOVERS a coverage problem. There are still many steps before a defense could be withdrawn. Also, asking about liability for a DEFENDANT indicates a case is in litigation so the answer would reasonably be that a jury will decide liability, not the adjuster.
Course was well developed and helpful.
The course was very helpful and easy to follow.
This course was part of CE for Public Adjusters. More specific mention of PA duties and responsibilities would be helpful.
Content was clearly outlined and presented. Examples/Case studies were presented and explained succinctly.
I liked the audio which is nice to follow along.
Class was easy to follow and stated all information in a very digestable manner.
Good course.
Way too long of questions. Shorten your questions instead of them being paragraphs.
Make it where the exam questions can be read aloud also.
The questions were understandable without trickery.
Very informative and useful but presentation was a bit lacking in originality. Perhaps making it more interactive would increase attention, especially in part 1.
Great Course
This course was very informative and I learned a lot. Thank you!
Very educational.
This material is presented in a very dry manner with relatively little interaction, compared to similar industry training, provided by other vendors.
Please offer the option to zoom in on the sections that have to be read. The font size for those must-read sections are much too small.
I am a person visual and leasing to study better than reading, the audio for me is very good.
The bright white background is a little hard on the eyes given the significant amount of content.
I was surprised how user-friendly this course was. The chapter links during the exam was awesome.
I found the course very informative and the study materials well written. As to WebCE as a whole, it was very convenient to pick courses to complete the 13 hours I needed to renew my license.
Course was easy to follow.
Very easy reading material.
Computer voice is a bit monotone.
Very User Friendly
the auto play function did not work properly.
The only thing I would change is: an update to the read to me. It is run-on and mispronounces a lot of words. Thanks
Some of the questions you could not find worded similar enough that it left questions when you went back to re-read it which used up a lot of time trying to locate the spot to find your answer.
Honestly the read to me option is fantastic it allows me to absorb the content.
Good course! I really enjoyed it.
The course was very easy to follow.
Great course. Nice summaries
The course was very informative and educational.
Great content and examples!
Very Good Course. Thank you.
I don't recommend the course because its TOO MUCH INFORMATION to try and retain/remember. Its crazy that we are expected to recall such a volume of information and the State of Oklahoma needs to revise its requirements to retain a license. Thank you.
Quality material in an easy to follow format.
The format is user friendly and very easy to follow.
If test is passed, answer should be provided to have all correct answers to all questions
Excellent courses and instructions.
easy to use
Enjoyed this course - perfect for Account Manager not touching claims all the time
There should be a pop-up notice immediately upon attempted purchase or initiation of a course that was previously completed within the past two years. Finding that info on the website is cumbersome.
Great course! Easy to follow and informative. Great reserves refresher!
I liked that thecontent was concise
More course variety is needed because we cannot retake the same courses again.
I wish exam would be at the end of each chapter
Grammatical and punctuation errors did cause me to slow down due to a learning disability; however, overall, the information presented was good
The course material is thorough and relatively easy to follow.
easy flow
good course
Good information refresher course
I like the option to read instead of listening. I learn better that way. Thank you.
Great course
The course material was great, and I enjoyed it.
Material was good; lots of reading. Maybe short quizzes @ the end of each chapter would have helped prepare for the final exam. But, it was a good test your knowledge review. Thank you!
The questions are often unclear, or listed answers are ambiguous
I don't like how the time limit has been placed on each of the courses.
One thing to even make this a better experience for most people, please add video explaining some of the content. This helps virtual learners even more
Workload was precise and Web CE made it easy to go back and look for answers that I was unsure of.
This was my first experience with continuing education courses. I was concerned about how difficult or complex the process would be. It was pleasant and effortless. Thank you.
Company controls the last two questions. I have no control etc.
Very frustrating that I read through the course and completed the practice questions in less than three hours. The Department of Insurance instated this year that you must spend six hours and 40 minutes in the course before being aloud to take the final exam is absolutely ludicrous in my opinion. A waste of valuable time.
The time constraint requiring you to stay in a course for a ridiculous amount of time. I went through the program reading and answering the questions, and then listened to the entire course, and still had to go back for almost two hours re-reading the course to meet the time requirement. Very frustrating and time wasting.
Improve AI enunciation of common insurance jargon and phrases.
Very well structured material.
some test/quiz questions were confusing or misleading
Well designed instruction and testing method.
I really enjoyed this course.
It was a good class
Some of your questions listed answer choices that could possibly be the correct answers. ,, Trick questions/answers are sneaky and causes time issues.
I also love the fact that you can go back and review chapters. Very helpful when you are retaining a good amount of information.
some of the questions are very biased with equally biased answers
The information that was needed was presented in a clear and concise manner, which enabled me to apply my learnings on the test.
I was told could sign into any device to complete course. This time I was not able to sign in on personal computer with username/password,(had been doing), this time it took be to security code for my work and would not allow me to sign on. I had to go to my work computer to work on the coouse.
When you save your spot for later, it would be nice for the system to also save the spot where you were currently reading and some kind of features that lets you catch up to exactly where the audio is reading.
The information was very informative and easy to comprehend
You have a question wrong in one of the last three segment. I looked it up and it stated the answer I gave in the course work however it marked me wrong.
Great content and easy to navigate. Thank you.
Perfect. I like examples of the losses for illustration.
great content
This was a good comprehensive course.
Enjoyed this course.
I learned so much about claim reserves.
too long and the time frame of waiting to take the test is too long
I disliked the time restraint that was applied to the material that prevents you from taking the test.
Great material easy to read and understand.
Questions in exam too ambiguous, need to be less conjecture and more fact based.
I liked some of the questions, that had some funny wording. Like Frankies Avalon, it makes you laugh and relax when you take the test. SO thanks!
Did not like the audio.
Only suggestion is to get a real person to do a voice over instead of using a robot. Other than that, great courses!
There was a typo that I noticed but I don't remember where specifically. A way to report this kind of errors at any point in the course could be useful.
The audio was very monotone and impossible to listen to.
It always takes longer to complete these modules than you guys post, so realistically maybe add 2hrs or more to finish time or give a ball-park frame ie, 2hr 05min to 5hrs. Otherwise, I'm completely satisfied, and I will only take classes from you guys. Thank you for everything
great content!
My only complaint is the wording on the questions.
Very pleased with the course material and ease of following along
Amazing. Love this format. All text worked GREAT. I dont use video or audio due to the text being perfect for studying and passing the exam. Just focus on the text and you'll have NO PROBLEM!
More interactive components can help with staying engaged. The introductions/summaries were accurate, so I appreciated that. Notating topics that were outside of the course's scope was also helpful.
great course!
I wish there wasnt a wait time to take the exam
the course is very easy to navigate.
As an independent agency owner, who works with many carriers/claims departments, I enjoyed learning more about this subject. Thanks!
This course should be 4 hour credit instead of 3 hours. It took me with much longer to complete any with the read out loud option.
The format is very educational, informative!
The read it to me voice was a bit monotone.
I listened to every module and completed all exams and found out that after following the program I had to wait 1 1/2 hours to take the final exam because I finished too early. How can I finish too early if I followed the program? Very frustrating.
The read to me really helped me I learn better listening.
Current information and easy to navigate through course.
For the practice exam questions: some of them are phrased in run on sentences or in a manner that makes them difficult to understand in relation to the course material that you just completed. The final course exam is more matter of fact and straight to the point. I appreciate the questions that have examples, or even questions that are difficult to test your knowledge, but I think they can be formed better so they are easier to understand.
Lesson provided useful information
your company always does an excellent job. Only thing I would recommend is maybe a few more 2 hours class choices. Ex: How about one on the Wills of the Rich and Famous ex: what was done right and what was done wrong
Useful, well organized information
Great refresher
Usefull, well presented information
The package selection for ordering CE materials makes the Web CE process simple and effective to meet requirements. Thanks!
Everything was great with this course. Can't think of anything to improve on except maybe more examples.
Too long. Can be broken up.
nice course -- very comprehensive questions but not ridiculously difficult
THANK YOU SO MUCH FOR ALL OF THE MATERIAL!! MAKES ME UNDERSTAND ADJUSTERS PROCESS WITH A CLEARER MIND.
I WOULD LIKE IT IF YOU COULD REDUCE THE TIME NECESSARY TO COMPLETE A COURSE.
The format was easy and simple.
Some of the grammar could be better.
This course has bridged that gap for me on a lot of missing information great job
I liked how I could find the content I was looking for.
There where 3 question that showed I missed. I emphatically know the answer and select the correct radial button. However the system in all three cases selected the radial button below the correct answer. Though you might want to investigate this system glitch
I like the ease of self-study and being able to refer back to the course during the test if needed.
Final test questions should be no more then 30 at a time, too lengthy
Thank you... very easy to utilize the tool.
Context within several quiz/test questions were superfluous, but overall cogent and succinct.
Excellent CE course
This format is easy to use and you can quickly identify areas where you may need more study.
Excellent material. Thank you.
More visuals would be nice.
Good course!
This particular course had no videos, but videos and role playing would have helped for engagement. Navigating the website was easy. But when using the search function it highlighted but did not jump to the highlighted words.
Great Course..!
Having to stay in the course material is too long. I don’t read that slow
Really enjoying the Web CE trainings I have done. Great format and clear navigations are really refreshing in online learning. A few photos, even stock ones or illustrations might break up all the long passages of reading. Helps bring some "life" to the case studies for example
Easy to use program.
The audio narration is a tad too fast in my opinion. If I try to slow it down using the audio options then it's too slow. Like Goldilocks, it needs to be just right. Also the voice inflection when emphasizing key points needs improvement
May want to update some questions from "paper claims files" as all insurance companies have converted to computer automated claims adjusting
Course material was simple, easy, and relevant to my work.
The ease of learning the material was nice
Way too long of a course, with repetitive information. Quiz/test content is not always discussed in material
Easy due to the great material provided
I find read along with audio very helpful in my learning style
I really like the new feature of being able to reference back to the material during the test taking
I thought that the material in WebCE was very pertinent to my job and provided a lot of information and answers to questions that I may not have thought of in advance.
Good material, relevant to my job.
Thank you for an amazing course
well done but will say most the questions at the section quizzes seemed set up to trick you. Versus knowing the main points of the material
Questions were ambiguous and did not provide a lot of information that was needed to analyze the questions appropriately. Information missing in the auto section was deductibles /Anne not provided with limits on what she could negotiate for. If you would like assistance with revamping the questions I would gladly assist in this manner.
Really enjoyed the course. I have been a claims adjuster 30+ years and this course is on point. An excellent tool for first-time claims adjusters. Kudos!
Very nicely presented!
Course was easy to read and find answers.
Have used WebCE for years. Always good information and easy to navigate. Thanks
Very informative and the audio is a plus
The course is well designed and easy to follow and educational.
We should not be seeing spelling errors on something as important as this. an example i saw is on the test, you have "clem adjuster" instead of claim adjuster.
Being able to stop and restart the course was great!
I found this course very interesting.
The AI pronounced many words and phrases erroneously. Drove me nuts.
WebCE is a great resource for Continuing Education requirements. The course information is relevant and easy to follow,
I was glad that the program remembered where I stopped and took me back to that when I started back. That is very important.
It would be nice if the website included recent course that have been taken on the page that lists the available courses to prevent taken on over again.
It would be helpful if you showed which courses counted for adjuster and agent hours (often they can be used for both)
Great course for both new insurance professionals and a refresher for experienced ones.
The voice for read it to me is very mundane and could use a better tone :)
This process is a convenient/comfortable method to digest information and test knowledge of course material.
Ease of use
some questions are ridiculous
I feel like Question 19 was not worded correctly and the correct answer was a trick. If insured is not liable for injuries it should be zero liability---but that wasn't a choice.
I reviewed the answers I got wrong but would have like to see what the correct answers are.
The course was excellent; however, confirming which courses qualify as a required Elective course for CE credits was challenging and time consuming. Thank you!
Good course, very effective.
Chose a better AI voice for placing more emotion and emphasis on tone when a sentence ends and a new sentence begins. It was robotic at times and I would lose track of where I was in the paragraph. Example I sneezed 3 times in a row, which forced me to close my eyes and lost rack of the audio matching to the words. A visual aid such as greying out the words read vs words to be read in black could provide a visual aid as the material transpires down the page.
It would be nice to have some Public adjuster content
I would recommend this course to all those agents that want to meet the CE hrs requirement with out the hassle other providers makes you go through, easy and fast to complete, specially if you have years of experience on the industry.
The questions on the exam or poorly worded. The unusual names for people and companies are unnecessary in the exam questions and make it hard to follow what is actually being asked in the question.
Questions have very ambiguous answers that could be correct depending on the situation.
I like the fun names in questions/examples such as "Frankie's Avalon" - during a tedious & stressful training that helps to give you a little chuckle! Thank you!
I really admired the presentation of information and ease of use. I found the test questions to be humorous and easy to understand. Some of the sections were lengthy but contained useful information.
Most people could get through the modules quicker than the hours required for each section. The time frame that is mandatory before moving on to the next section is a big waste of time and frustrating.
This was a lot of material, but it was so well organized.
The only critique I have is that when it comes to looking up in open it should take you to the exact part of what you looking for.
The course was easy to understand, quizzes had references to chapters, loved that!
Please provide options for Changning font and brightness. Neurodivergent learners will struggle with the font floating on the bright wall of white.
Test questions were humorous but not challenging at all..
A lot of info in this course may consider more hours. Thanks
That it read it to me while I followed along.
At the review incorrect answers section, it didn't really show your incorrect answers and explained why it wasn't correct, while also not showing what was correct.
I dis like that the same questions were asked, and the same slides were shown between a few of my courses. Very redundant felt like I was wasting time, listening to the same audio.
I was able to see the questions that I missed. However, I couldn't see the correct answers.
Have the audio slow down.
The read it to me audio was a life saver!
I wish it had visuals.
I loved everything and learned a lot more of the expectation of what I am required to do.
This was very good. No so convoluted. Much more easier to understand
Very good. I really like the course.
Whoever came up with some of the creative questions deserves a raise. "Before investigating McQueen's claim for lightning damage to his car..." is brilliant and fun. Keep that up!
Need more time
The course was very informative I learned additional information.
My staff are required to take this very informative course. Thank you.
I have almost always used WebCE over the years. I am aware of WHY you guys require a certain amount of time in the course before allowing people to take the final exam, but for me, it was EXTREMELY FRUSTRATING. I am a very fast reader. I realized this was going to be a serious issue when I read through the first 4 hour ethics course (yes I read it) and couldn't take the test because I didn't spend enough time in the material. Not even close. I tried leaving it open on my 4th computer screen while I worked on the other screens, but it kept timing out. The only way for me to accrue enough time to take an exam was to leave my computer on at night for hours and hours and not touch the mouse. I doubt this was the goal for you or for me. I also kept having to log in again and again as it would log me out for inactivity. Took me days to complete all my CE that I used to be able to complete in an evening. I'm not sure if all online CE companies are forcing time limits like you are, but next time I'm going to have to try a different CE company. This was the most frustrating CE experience ever...
Great information easy to follow and understand.
I FOUND THIS COURSE TO BE VERY EASY TO UNDERSTAND AND PASS
I would like to know what answer I put when I get one wrong or at least the correct answer when viewing the test questions that you missed.
Very easy to navigate
Very easy to navigate and simple to use. I like the website.
This is my second time using you and I will continue. The ease of being able to bundle what is needed for your CE credits and then how the courses are set up is phenomenal! Best money I have spent, definitely priced fair!
Loved that I could read along while hearing it read to me.
thank you for the read along options.
The material was clean and easy to understand.
The content was helpful and educational.
Excellent content, presented in a clear, concise and easy to understand manner.
Great CE content, I learned new things
Very nice and easy course, Thank you WebCE
Coarse are to long.
Good course, easy to follow and complete. Good content.
Love the course been using for the last 19 years
On the exam question 44 regarding state specific endorsements, although I correctly answered that question, the phrasing of the answers could be improved as there were three plausible responses.
Very comprehensive, easy to use, very helpful that it was read out loud.
As GA residence, I have a problem with the Proctor to take the exam As the FL residence, did not need a Proctor to take the exam
Thank you, very clear reader and seems to make you listen.
informative, educational
good exam
This is not only a good way of testing knowledge, but it is a great way to teach the information. I am learning a great deal from going through this that I'm also retaining for my job. I think it is because of how it is explained and set up to not just remember it but to learn it.
The Read-it-to-me audio was much needed this year because I am starting to have some memory and concentration issues from a medical condition. As a seasoned claim professional, I am knowledgeable and able to make educated guesses, but new information is difficult to retain.
Great presentation of material
Excellent training!
At one point I advanced to the next page and got an error message. I was concerned that my progress had not been saved and was happy to find it was when I logged back into the course.
Offer live webinars to fulfill CE that do not require exam and proctor
We need more credits geared towards what we actually do. I am a WC adjuster and not a liability adjuster. We need specific courses per adjuster. Not all Adjusters are liability adjusters and NM seems to only geared towards liability and not WC.
Easy to follow
Would be easier to understand the questions if they were more concise and to the point. Also would be easier to understand the questions if you kept the names of the people the same instead of naming the adjusters, insurances, and claimants all different names.
Only issue i felt was that the narrator spoke a little fast, otherwise enjoyed the course.
Everything is very user freindly
Course was just fine
Good course. I have worked as agent/owner/manager in the insurance industry since 1985. This is first time I have taken claims handling as a CE course. I think it is one of the most helpful ever. Thanks
The wording of the questions such as “Abraham’s Lincoln” and “ lightening damage to McQueen’s car” is kinda throw off to the actual question itsself
Content is clear and easy to follow. Info is easy to understand and follow
Great programme, very easy to use and digestible content.
THIS COURSE WAS VERY DETAILED AND INFORMATIVE. I AM VERY GLAD THERE WERE NO TIME RESTRAINTS.
Good Course!
THE COURSE WAS VERY VERY DETAILED. I LEARNED ALOT.
In the practice questions for chapter 6, question #3 pertains to a liability claim scenario. One of the options asks if the "insured's" damage resulted from the policyholder's actions. Shouldn't the question refer to the "third-party claimant's" damage?
Some of those questions made no sense without added context
This is the best CEU course
I liked that the questions were clear and not overwhelming.
Love the ease of use
Decent course.
Some of the questions were to misleading making it hard to understand what the question was asking.
Phenomenal course. Information was clearly articulated and conveyed in digestible fashion. Highly recommended.
Very easy to follow along
Great Course, Good Content
You can look at the videos or just take exam, is a really good feature.
When logging in, the captcha is very difficult, it typically takes my 10-15 attempts.
great course very well put together
Auto play didn’t work
Enjoyed the ease of navigating through the course material and exam
more time is needed to complete
Another great course. Keep up the good work.
Claims 101 as very interesting and very educational. It really refresh my memory, each chapter kept me wanting to learn and continue. Thank you.
Great course, very knowledgeable.
I love the new ability to read it to me. I don't remember that from last time.
Fantastic produce and course.
The course was well put together and good timeliness
The content was clear and concise.
The topic and instructor was great.
The best courses available are with WebCE.
its an spectacular course
Noticed a few computer cliche's. After taking the chapter end exams, and marked down for answer only to find out when it was re ran it was the correct answer
i have always found your courses user friendly and appreciate
This course was very informative!
Case studies and claim scenarios were very helpful in understanding the material.
I would find it more beneficial to include more cenarios.
I found the course to be very difficult and I also found the course to use a lot of vocabulary that was unnecessary in order to educate on the material. Quite often more simplified terms could’ve been used.
Not sure why but when re-entering the course after save and exit I was not brought back to where I left off. This led me to need to write down what page I left off at and scroll to it.
Overall I think the course is good, BUT it is too long. It's great for a new adjuster but a lot of repetition for the experienced adjuster. Very time consuming.
I like the read it to me but the voice is very monotone and made me sleepy.
wish there was more interactive content, or even videos to keep my attention instead of just reading everything.
The grammatical errors throughout made it very difficult to read.
I have been using WEBCE for about 10 years and it never disappoints me. All material and content is great.
Good Course with excellent case studies.
Some of the questions, particularly in the quizzes, are not clearly worded and can be answered more than one way. The narrator voice is robotic/hypnotic
The set amount of time that you must review material before you can take the final exam.
I appreciate the unexpected humor in the exam questions
Useful and informative. The exam kept to the relevant issues
This course is great. The only thing I had problems with was I wasn't sure if my license had certain requirements, i.e. ethics, etc. and so I had a hard time choosing which courses to take because I didn't know if I could choose any course or needed to pick certain ones. So I just picked the bundle hoping it would include everything I needed. I think it does.
Very good CE lesson
would like it that you could take courses that satisfy the requirements for multiple states and report to multiple states
The course took less than two hours to complete, following the read-to-me audio and reasonable time studying the encapsulated material.
One question, #21, referenced the adjuster Robert's name as teh policyholder in option D, which is why I had not selected that as the naswer; I thought it was a trick question because the adjuster could not have been (and was not) adjusting his own policy. Looks like there was a typo in that question, which made me change my answer from that choice to the next most logical one. However, I got the question wrong as a result. Please review this material to correct this error if confirmed as such. Otherwise, all else was ok. Found several typos and grammatical errors in the course material as well, but it was good otherwise.
Easy, and clear tests and items.
Very well laid out course easy to follow.
The chapter exams helped a great deal, as do the ability to check back in the chapters to confirm your understanding.
Test questions were much more real-life scenario-based than quizzes. Good course!
There are a lot of questions where there are multiple answers that are correct. Just one is more correct than one answer and that can cause confusion.
There should be a clear answer choice, not multiple possible answers.
Very good courses that were engaging.
Some question are valid but most of the questions have multiple answers you can choose from. There so be one clear choice in the answer to choose from.
I would have liked to see more examples from Property Casualty
It is very inconvenient to get proctor at time of testing to (zoom) or (Teams).
Really liked the feature for Stopping me from completing the "Grade Exam" because i had 1 unanswered question. Life Saver for sure!
Course material was well presented.
WebCE has always been informative, quick and accurate in education and completion of required courses.
everything was very clear and concise
Block of text - can be difficult to keep track of where the audio is at in the text. Visuals or Interactive components would help with breaking up text and facilitating comprehension
Too much text, lack of visual aids or interactive components
I'm looking for a button that will take me to the next exam required on my list
On the exam, there was a question that stated Rodger Roy's policy has a $2500 limit for silver tableware, then it asked if *Roger's* silverware was stolen, how much would Rodger's insurance company pay? Was this intended to be a trick question by spelling Roger without the "D"? Or was it just a typo? Either way it was very confusing and difficult to determine whether it was intentionally a trick question or just a mistake because there were answers that applied to both possibilities (A. Nothing, and C. $2500). This question should be removed or fixed.
Good course
I found the course & material excellent.
I especially enjoyed the ability to review the text (open Book)
Please do not have a time limit before a student can take the test.
There were two questions that had misspelled words. One of them adjuster was spelled adjustor and the other insured was spelled incorrectly.
Please do not make us wait a certain amount of time before allowing up to take the test.
a very good program, well laid out, easy to review and come back to or section the learning as needed, Keep up the good work
It would be great to have more than just text and the read it to me function. Maybe some videos or interactive activities will help engagement.
in the exams and in the chapters: please make the genders between the insured/claimant different than the adjuster. scenario with Donna & Molly... "she" did this, and "she" did that.... who is "she"?
My only teeny tiny constructive feedback is that in one of the examples of the insured breaking his femur, the end of the sentence mentions a cast or surgery to remove hardware from his arm. Femur is in the leg, not arm.
Wish WebCE became the official provider for the annual NFIP adjuster course. The current 6 hour seminar, the same format and content for the past 10 years, asks for no student participation nor any feedback to confirm that students actually learn something.
Some of the questions needs to be proof read. This is an insurance course and some of the ending questions on the exam read something like Anne Adjuster, instead of Adjuster Anne. Also, I still found some grammatical errors.
there was some wording that was off or hard to understand what was intended
For the Claims Handling best practices test, It states I have #25 wrong and it shows the same answer I chose as correct when i reviewed it.
Eliminate the minimun time limit
Need update some old questions suggest dated material
Lots of information to recall at one time but definitely beneficial to my overall knowledge and expectations
The exam questions were structured very oddly, which resulted in confusion for and lack of clarity with what was being asked.
I liked the case-studies.
Some parts need to be broken up into smaller sections. Reading these can be quite long, and I think breaking them up would be better. It's a lot of information to digest.
Question 12 needs reworded and you should review the definition of a Henway on Google. Seems inappropriate due to the slang.
I felt that this course was very thorough and presented the information in an easy-to-understand format.
good info in this class
Good refresher on reserves and claims handling. Thank you
There are instances were the quiz questions were very poorly worded. For instance, a question gave an adjuster the option to "defend" a claim in a group of choices that included taking the case to trial. The use of DEFEND was intentionally confusing because that's typically something that happens in a legal proceeding and the question was asked in the context of handling a claim. Another question suggested that an adjuster would be qualified to evaluate a claimant's behaviour at an amusement park based on the adjuster's supposition about how the person should have acted. In that scenario, the adjuster has NO expertise in the field of study that the question presumes his decsion should be made on. That's a dangerous seed to plant. I understand that drafting hypothetical questions is tough, but those two were ridiculous.
The material was well organized and easy to comprehend.
I liked the subtle humor in some of the questions: the Elaine, Jerry, Cosmo Insurance question for example. Thanks!
Awesome content, very helpful resources
Really helpful audio in the long run
some of the quiz questions appeared to be intentionally constructed to be confusing. The exam questions were straight forward and clear. I spent too much time trying to figure out your confusing quiz questions and kick myself for not realizing that the quizzes don't matter.
Very good information. East to use website.
Thank you for making the learning interesting.
not pleased with the inability to review the chapter test questions before taking final exam.
A lot of content seems to just be filling space. Explaining different regions of the country to describe how an organization may have geographical departments? And the final exam asking about coverage to a Henway? RIDICULOUS. A Henway is a joke; while humor is important, it should not be used to "stump" the reader. The lesson also used slang like "stump" that is to say stupefy the reader.
The audio version to the course was effective and helpful. Including the link to assist in reviewing the questions during the exams had been helpful. Adding a search engine would have been helpful but not needed.
You told me which questions I got wrong, but you did not show me which answers were the correct ones. This did not help me.
This class has spot on information for an adjuster. It was very informative.
Some of the final exam questions had funny multiple choice answers. It was obvious what the correct choice would be but it actually spurred me to read the question and answers a couple of times just to have a laugh. Genius.
The real examples helped me understand the process and made the learning applicable to real-life situations.
Great course and easy to access.
The test was difficult compared to the pre--test material. Maybe a pre-test with a substantial amount of questions would be helpful.
I feel that this course is very comprehensive and well executed.
I love the text files w/ all the notes it makes it easier to check my answers to make sure I've retained the info. no changes needed.
The read it to me audio is awful. It would be so much better to have a recording of a person as their voice while reading will have inflection and pauses the computer doesn't have. The absolute worst thing is the time constraint. I have to spend so many minutes looking at a screen before I can take the test???? Why? How can anyone dictate how long its going to take me to read through information I have been practicing for 10 years?
Great course and no errors. Thanks!
Liked the audio pace
There is an issue in this specific course that produces an SSL error when attempting to navigate to the next lesson. This issue only occurs in the first 3-4 chapters and the final chapter. Support was unable to replicate the issue, but it continues to occur only in this particular course. This course is great, but there may be an issue with the URLs used in the content itself and the security certificate...or it could be user error. Thanks for checking it out and being responsive!
Very user friendly. Easy to understand content. Great job of explaining process.
Everything was perfect, except it would have been nice to know what the correct answer was for the incorrect question(s) review at the end if a passing grade had been achieved.
Really appreciated the read to me feature since I had eye surgery and reading the text was very difficult.
My company only allots 7.5hrs to complete 24 CE credits. It is impossible to read through all the courses and complete the testing in this time. I had to skip reading a lot of the material because the length of the course did not match the allotted time given.
there a multiple grammatical errors which change that meaning of the questions being asked, I also do not like the fact that once the test is completed, you do not provide the answers to the questions that were wrong.
Very easy to know what courses to take to meet requirements of state licensing so I appreciate that.
This format is WAY more time consuming than other options - real estate institute for example
Good courses. I never give the highest marks as there is always room for improvement in everything.
Easy to use and complete.
I have used Web CE before and find it to be very user friendly.
I really felt like this course was a trip down memory lane when I was claims adjusting.
Nothing! It's just so easy to use and very helpful in earning CE credits!!
Great experience, I would like to see the correct answers on the ones I got wrong, if it was there, I missed finding it.
Very happy with the course. I work with marine insurance but found this course interesting and many elements are applicable to my work, especially about RORs and denials.
This course was very helpful and interesting. The content applies to all types of claims, which made it relevant to me, as I work in marine claims (which was only 1% of the license training materials). The content put my role in perspective.
I appreciate that many of the exam questions were pulled from the quizzes at the end of each section of the course.
No issues and easy to follow
Great course, well constructed.
Some of the test questions/answer choices seemed very silly. For example, What should file notes that may be read in court not be...entertaining? There were some others also.
Great course, well presented. Thank you!
I disliked that there were no visuals throughout the course material. The entire course was just reading bullet points. I tried to use the voice audio for part of the course but whatever AI your program uses made this information even harder to follow along with because their voice was so monotone. The information you gave during the course was important for new adjusters but the way you presented it (ie no visuals and awful AI voice) made this course difficult to follow along with)
I would like to know the correct answers to the questions that I was marked incorrect, specifically question 24. Thank you
I liked the examples the courses provided & was relatable to adjusting claims. I guess if there was a glossary / terms at the end of the entire course it would be helpful / make things easier to remember. Everything was easy to learn with the courses however.
Easy and accessible
Good job in easy to read voice.
You should not have to be in the course for a certain amount of time in order to complete the exam -
Long course and long test
The time frame for some of the material is too long.
I liked that the course was easy to navigate and the questions on the exam were clear.
As an auditory learner, I am grateful for the, "read aloud" feature, available in your courses.
The course exam is broken down into segments. It would be an improvement after each section to get an update on the grade,
The only issue I had was trying to find the pdf files of the materials for the course on the site, everything else was great!
Excellent course easy to understand
The content is current and relevant to claims adjuster in all venues.
there has to be some way to make this one more entertaining than just a big ol long PDF
A lot of information was contained in this course. I think it should be more concise or shorten the class.
No read it to me audio
These courses appear to be designed the cheapest way possible, using a robotic voice with little-to-no inflection or pause for parentheses and other areas one would expect a brief pause. The content consists of blocks of text - nothing more. As a person who does not absorb information via lecture, I get the bare minimum from these courses.