Workers' compensation plays an important role for companies as it protects employees against medical expenses and lost wages should they become injured or sick on the job. Workers' compensation is required by law in most states and it is necessary to understand the regulations, worker exemptions, and state law in order to properly protect your clients. Understanding the varying degrees of coverage and business types will allow you to develop your specialty and enhance your working knowledge of the insurance industry.
Courses included will meet all your CE requirements for your license renewal in Vermont.
you guys are the best! thank you!!
This was listed as a 2-credit/CEU course but required me to be in the course for 3 hours. It seems like that must be an error as I believe it should be 2 hours for a 2 credit/CEU course. Thank you
I think some of the questions were a little too focused on read facts and not claims handling critical thinking, but otherwise, pretty good
I really like the scenarios.
Maybe leave out some of the less important information.
The content is great, but it does feel very dry listening to the audio through it. Videos or different voices would help.
Excellent Course Materials
This was a nice refresher course in communications.
This course had type-o's, missing words, and the exam seemed worded to confuse...not find out what someone actually knows on the subject.
This was great! would love to be able to have option to do some in person or request to have this class present in person at our office! great knowledge that i believe others should know too.
I liked the ease of completing the exam with the ability to go back to the chapters to find the answer to the practice and exam questions.
It would be nice to have an actual PDF copy of the study materials instead of having to view it online with the browser
Some of the questions in the quizzes make no sense.
Excellent course very informative
Superb learning system. I gain a lot of knowledge and also have a smile or two on the questions. Great work!
Please have someone proofread the entirety of the course.
Easy to read, exam questions, great that it is graded immediately.
Content was a breeze to follow.
This curse provided a comprehensive overview of the WC system
The courses were easy to follow. I appreciated the practice test after each chapter to keep be update. I will definitely use WEBCE in the future.
Great subject for 1-hour CE credit.
Great Material!
I didn't like the use of AI in the read-it-to-me audio. It sometime emphasized the wrong word in the sentence, which was distracting. It would be better to have a human being read the text.
After the initial registration and finding courses all test information was very easy to complete
I had no issue finding course but had issue finding new registration
I did have issues getting to the test as I did not see the registration information
I always use WebCe because it is easy to follow and allows chapter review when needed.
This was my first time using WebCE and I was highly impressed with the ease-of-use and quality of the content.
This was a good course to take. Nice reminder to listen before speaking
good job
WebCE is a great resource for CEUs I need
love this platform for continuing education
Good stuff. Very applicable to claim handling.
Great presentation.
The course was fine
great experience
usage of video, charts/graphs or something to break up ALL of the reading would be helpful
Extremely user friendly, audio makes for easy listening
This question is stupid. In the practice test it indicated claim conversations via phone weren't required to be documented but a photo of the banana peel would be.
I liked the self pace study.
Easy to read tutorial guide. Appreciate the open book and go at my own pace structure.
Very user friendly and able to go at my own pace
It would be great to have video of role playing.
I liked the use of or thread of the same information and wording in other chapters to jog your memory and help you cross reference overlapping material.
There was waaaaay too much content for the quiz.
Webce phone representative Ronald is great. I spoke to him 2 years ago when I took my CE and this year I called and asked to speak specifically to him again. He is very knowledgeable, professional and patient!!!!
I think the course, material and test are very clear. The only think to consider is the read-it-to-me audio octave level for the tone of voice.
I love how easy it is to navigate through the course. I love being able to work at my own pace. When I 1st started the course, there were some minor difficulties with the video stopping. I had to start over a few times. The further along I got in the course, the pausing stopped.
Love everything except the audio. The reader sounds mono-tone and it's hard to digest what he is saying.
Great Course.
CPT code specific knowledge was not necessary.
some of the questions were vague and multiple answers could have applied
Typical Time: Face-to-Face listed in Exhibit 2.1 CPT Codes 992111 through 99215 did not appear to match current guidelines. For practice question: Reid was injured when his dump truck was involved in an accident. Reid's first office visit with his medical provider was billed under CPT code 99214. This office visit probably took about • a. 10–19 minutes. • b. 20–29 minutes. • c. 25 minutes. I answered C 25 minutes and system response was: • This answer is incorrect. Prior to 2021, 99214 was often described as ~25 minutes, but current CPT guidelines define it differently. • d. 30-39 minutes is the correct answer Correct answer for this practice question does not appear to be information provided in the question: Question: After Sadie's workers compensation claim raised the adjuster Dylan's suspicion, he took a closer look at the situation and realized that Sadie's physician, Dr. Hawkins, had also treated six of the organization's other employees during the previous year. Which of the following facts would make this seem less suspicious? • a. Twenty-four of the organization's employees were treated by other physicians that year is the correct answer • b. Only seven of the organization's employees filed workers compensation claims that year. • c. Most of Dr. Hawkins' bills use CPT code 99211. • This answer is incorrect. Dr. Hawkins is not running up the bill by providing long office visits or billing for additional services. • d. Dr. Hawkins is also Dylan's personal physician I answered C. No where in the question does it mention how many other employees in the organization were treated by Dr. Hawkins
Excellent course. easy to read, follow, and understand. It was a good refresher.
See you in next 2 year.
Thank you! James
Too many Exam/Quiz
these 25 question tests are terrible with misleading confusing questions - that are not clear and the answers are too close to each other on the EXCEPT questions
thank you
read to me option is great and able to use open book for test to insure researching questions to exam because navigating correctly is key. Overall very well developed website.
Good summaries and tests.
Excellent!
My second or third time. Love that I can walk away and take a break and return to where I left off.
I love the funny answer options, i.e. "one should never make a phone call on an empty stomach." The little brain breaks are a nice touch! :)
I like using this course as I can do all 24 CE hours at one sitting and instead of one hour here and there.
I found many of the questions irrelevant in relation to insurance ethics.
The test questions don't seem to really match up with the course content, they seems more common sense questions that specific questions again to the content. But were easy enough if you've been in the insurance industry for any period of time.
Good course.
Some of the content was silly. Like saying how many rings you should allow when answering the phone.
The tests are too long considering how many quizzes / test taken thorough out the course.
I got one hour of continuing credit when it took me about two hours to read the material and take the test.
Don't change the testing format!
I will be using WEb CE forever! The exams are so easy to understnad and straight to the point.
Process for ordering was very easy
Need more exercise Questions
Shorten the names of the people. That would be great!
VIDOES MADE EASY
everything was good
I would rather read for myself vs the read to me option
The CE material in this course was for my CE license under WC. I found there were extremely few discussions about WC and more about auto, property, and casualty.
excellent piece and explanatory
Most of the audio has nothing to do with the contents and test
It was easy to navigate
I have used WedCE for several years. Thank you.
Thank you
Thanks!
Web CE is awesome, I use it every time for CE.
So thankful for webce!
The course enriched my learning experience by the information provided and how easily the course and the exam were clearly understood.
courses contain very good info that is relevant and helpful to my job, while also being easy to complete my CE requirements
this course moves a long and hits all the important points
the info provided in the readings was educational and went with the topic to assist in the CE class
Obtained my adjuster's license from WebCE, and now I am completing my CE credits. WebCE is amazing, they changed my life!
Read-it-to-me audio for the questions and answers
No additional comments needed
Thank you.
An excellent easy way to learn and obtain CE credit at the same time.
The course is extremely well presented.
loved this course!
Very clear and informative course
Easy and smooth process
I appreciate the allowance to choose the speed of the audio in the read-it-to-me audio as it allows the user to select the best option for them which in turn leads to better understanding of the overall course
If there were more interactive, I would've passed with a 100% :p
Thank you for the opportunity.
The Read-it-to-me Audio was too robotic
I disagreed with some of the answers. 30 days from 5/2/2024 is 6/1/2024 as there are 31 days in May. The answer indicated that 6/2/2024 was the deadline.
I liked the dry humor involved in some of the questions
I've used WebCE for several years and I am always satisfied with the course material and ease of use.
Very enjoyable course. Learned a lot.
I had a viable experience overall
The course content was valuable, however more interactive material or videos could make it more engaging.
Thanks.
Excellent job on information contained in these lessons. Thanks
Shorten required time by 20 min.
Very good product for contining education
questions are way too long. Simplify them
some questions had multiple answers and you could not choose more than one
Great course! Love the challenging insurance scenarios.
This was a good course with relevant material. It definitely took longer than 1 hour to absorb the content and complete the course and I feel like it should have been at least 2-3 hours credit in lieu of 1 hour.
Course would benefit from sharing more examples and scenarios illustrating the WC attorney fraud and role of Administrative Law Judges in rubber stamping fraudulent claims. Also talk about State DOI lack of urgency combatting fraud. Also should illustrate examples of the RICO suits against atty and docs in NY arising from NY Labor Law.
IN THIS INDUSTRY AS IN MANY -IT'S GOOD TO MAINTAIN INDUSTRY STANDARDS AND FOLLOW THE TRENDS OF THE MARKET AS IT RELATES TO CUSTOMER NEEDS. BEING ABLE TO DO THIS EFFECTIVELY IS VERY IMPORTANT TO ME. COMMUNICATION IS KEY! If one can consider what and how they say what they say sometimes we can gather more insight into what a person is commanding from us. Even when I'm tired and want to go home- my ear is always bent towards the needs of the customers i serve. I'm allergic to call backs! sometimes but not all the time. People are people and we don't always get it right- Meet people where they are and start from there. Great course!
very helpful thanks for the knowledge
having to remember & be tested on cpt codes does not seem to be necessary in the line of work I do. the questions are tricky, it seems at least 2 answers could apply which does not help me to learn more.
Unfortunately, took alot of time out of a busy work day to complete.
Great content
The audio play time is significantly shorter than the required course time
Very User Friendly
Repetitive information
Outstanding course
It was clearly an AI voice doing the audio with the amount of mispronounced words.
good information
Good information
I love WEB CE
wish there was a way for an adjust with 37 years to just test out of this and not spend 20 hours on it
Love it
Repetitive narrative.
Too much about exact cpt codes
Great review of old skills and new info
Thank you for a great learning experience as always.
Please do not use the word "Demonic" as the name of a shop.
Ansewring code questions with out having reference to charts does not make sense. Do you expect students to memorize the charts for the exam?
Overall liked the format and experience. Using more real world examples to drive the point home, would be interesting though.
web site is harder to use to take test on phone. Can't see buttons.
I would enjoy watching an actual presenter - would be more engaging. The AI reader and graphics are a bit boring
Give whomever wrote this material a gold star for using some actual creativity and stylistic verve--well done!
THANK YOU FOR EASY ACCESS TO THIS SITE TO EARN CREDITS
Good helpful stuff.
Great Resource
timer feature doesn't work well.
I liked that the exam was open book and that the questions provided the chapter link to review information prior to answering the questions
Completed all of my CE requirements using WebCE...courses were informative, easy to navigate, and the website is user-friendly. Highly recommend.
The information was very informative. Some things were clear cut and a confirmation of what I need to pay attention to.
good course
Excellent Course.
Read it to me audio was terrible.
Excellent course
Everything was great!
Love WebCE! Thank you for this offering this service.
Very professional customer service
My only issue was the functionality of searching key words in chapters. The internet CTR+F was more advanced than the search function built within the chapter
EXCELLENT
It was a great course
Some of the materials seem a bit dated. For example, one test question included a scenario where an adjuster checked with the accounting department to see if a claim check had been cut. Seems like something from a few decades ago. Other than that, most of the material was good. Thank you.
Been using
It was a great course, and I will be using WebCE for my CE credits in the future.
Some of the questions needed to be stated more clearly.
some content seems old fashioned. also the voice in the recording is very monotone and without feeling which makes the class not very exciting to take.
I like the Read-it-to-me audio and the format of the material. Thank you!
it seemed that the Read-it-to-me audio takes longer than the credit earned. Seems a bit long to complete
I have always used WebCE. I have referred many others to complete their CE's through WebCE as well.
interesting section
thank you very effective information
Always prefer doing my CE courses with Web CE, process is super easy and very straight forward to understand.
Everything was good, nothing to suggest at this time
great course
I have taken courses from WebCE for quite some time because the ladies I've talked to in the office are always very helpful.
it was easy navigating and completing the courses .
lectures are detailed and easy to follow along. love the end of chapter quizzes to help with the final exam.
Good examples
Questions are directly from course material making it easy to find the correct answers.
I'm truly glad that I chose your company to do my CE's with. I will keep doing them with your company
It seems that multiple options for answers are feasible for the test. Multiple answers would apply. I have always felt this way since becoming an adjuster and using WebCE. Some of the questions seem overly complicated.
i have used WebCE in the past and will continue to do so in the future.
the course was easy to follow and the course was great
Many of the questions were too wordy.
In error I put my license number under OH than OK and I was not able to change it. I had to take the quiz and exam again. There should be an option that we can change it.
I only use WebCE!
good overall course
Good information, easy to follow.
Thank you!
all good
Too MANY WORDY QUESTIONS FOR AN AFTER NOON STUDY
good course - useful info
Well done Web CE!
it was easy to understand
The ease of taking the course & exam (like most)
Questions are too tricky.
Question of the exam,"Demonic Insurance Company"is a little off putting. 'ABC' or 'Random" Insurance Company seems less disturbing and provides same
Great material
Overall this course was easily accessible and the interactive elements helped with comprehension.
well done
IT WAS FAIRLY SIMPLE
highlighted answer key points are easier to help with testing. need more highlights
This was a nice refresher course.
Course was great but I wish it could be completed more quickly.
dislike: how some questions were worded.
Overall; very good. I had many take-aways
Full and final payment on checks is OK for third party, but not OK for first party. Your quiz misrepresents this information.
Outstanding!
gpod class
very good course
A lot of the content is repetitive
I believe it would make it easier to comprehend if you left out different names and last names. I think using one name bob for claimant tony for insured and the insurance company would be easier. It made it difficult with all the different names.
Great tools, well presented
looking for answers was difficult
I will continue to use WebCe. I love the course work, pace of the course and ease of understanding the material. Great courses offered as well!
EVERY NEW CLAIM PERSON SHOULD TAKE THIS COURSE ,AND THIS SHOULD BE RECURRING MATERIAL FOR SKILL ENHANCEMENT.
For 1 hour CE, this was a lot. The test in my opinion could have only been 10 questions. It was not like I was take a 7 hour CE class.
Well-presented courses from beginning to end.
This is a course that everyone should take!
Liked ease of use
great program
very informative course and straight to the point.
Excellent thank you!
excellent course
I felt it should have been shorter.
Once again, you have exceeded my expectations in the training session!
i didn't like the questions that had state x i didn't know if it was the state they are in or the insurance company.
More videos and interactive opportunities less read to me material
woooohoooo
This was recommended to me by my manager who's no longer with the company that employs me. I recommend this to anyone who still needs CE Credits. My favorite feature is that it remembers the previous CE classes you took and it doesn't let you retake anything by mistake. Thank you for existing. this service i will forever use as long as i have an insurance adjuster's license. thank you web ce
You guys used "Demonic Insurance Company" as a fictitious insurance company in one of the Exam questions. That's just really strange. You could have picked any other word. I highly recommend changing that.
Tone down the wordy questions, its a mouthful.
The use of random not usual names adds frustration in trying to read a hard to pronounce name, when some of the questions are already confusing.
Excellent format
More claim examples please
Thank you for a quality educational product as always.
Very informative.
Thank You
I would like to see more options for public adjusters.
Material and questions in this course were very helpful and related to my job.
easy to follow and work at your own pace. Able to save and go back in.
Excellent and informative
Awesome
This course is so full of regulations list. It is hard to keep them straight. I think it should be worth more hours.
Academic
Nothing very good formatting.
When looking at the question then trying to find the answer in the chapter suggested ..... it was almost impossible.
Excellent
Lots of overlap with this course info and prior courses. Questions were also confusing and poorly worded. I got several questions wrong that I still believe my answers were just as correct or even more correct than the answers listed as being correct.
Great course, I use it every 4 years!
When I checked the 2 I got wrong. I noticed the last wrong answer changed from what I answered on the test- after it was submitted. So concerned, that could happen on other questions.
Already shared with a colleague
please change the name of one of the insurance companies in the questions. "demonic"
Enjoy your courses.
I called in to the one 800 number with questions regarding my order and CE requirements. The representative that assisted me was very kind attentive and also addressed my questions to my satisfaction. She was also able to resolve my concern very quickly. I will always use WebCE because of the quality of the course and the CONSISTENT excellent customer service that is provided. Thank you all!
Great course well put together
Course format very easy. I appreciate how the mini exams and final test was administered.
I disagree with some of your answers- especially the one about file documentation for Chapter 2 question 1 - Question is a banana peel, not the banana peel.
Questions on Exam were more difficult then chapter test.
Very easy to complete. I like being able to reference the material if I have a question when taking the exam.
Another great course, thought provoking and introspective, very helpful. Many thanks!!
I really enjoyed this course!
The read-to-me narration distracts from the content by mispronouncing some words, running paragraphs together and having no true voice inflection that attracts a listener.
Course objectives were clear and attainable by good use of the content and format used in the course.
Very poorly worded questions.
Great content.
I like it.
easy to use and understand
very educational and easy to understand. Will use Webce again
Some questions did not seem to be covered in the material
The read to me option is very affective.
I DID LOOK AT OTHER COURSES THAT WERE LESS ($15). HOWEVER, I WENT WITH WEB CE BECAUSE I WAS FAMILIAR. YOU MAY WANT TO OFFER ADDITIONAL DISCOUNTS FOR PEOPLE THAT HAVE USED YOU GUYS IN THE PAST
Have used this CE Provider for several years and have always been happy with the courses and results.
THANK YOU
Great Videos
Keep doing like you're doing.
I think one of the quiz questions was not corrrect.
The question that had demonic.. maybe choose another word....
enjoyable class
Great course
Good training!
I always recommend your products / website and appreciate your pre-arranged Continuing Education packages. I do not have to worry if I met all my CE requirements in order to renew my licenses. Thank you for being AWESOME!
GREAT SITE!!
these tests are impossible and unfair.
The questions are very ambiguous
Good material and useful for daily job of adjusting claims.
Audio - reading of alpha and numeric was a bit much, especially considering the number of times they appear together. Example: forty five (45). Otherwise, great!
Super information
It was a great online test that had clear instructions.
GREAT COURSE
A few of the questions were a little misleading in getting the "right" answer.
audio is always good
Some of the scenario questions were worded confusing
clear content and the downloadable .pdf was helpful to follow along and make notes.
Good reminder of communication skills even if you aren't in claims.
thank you.
The test needs to align with the chapters so we can find the answers.
THis was a very good course and I learned some new things for certain!
EXCEPTIONAL!
Good course
Easy to understand and great information.
Excellent course.
More interaction and videos would help this training
The one complaint is that the audio was very monotoned and sometimes combined multiple words into one word.
some of the questions on this particular exam were very very confusing. many of the answers that require a response of what the adjuster is NOT looking for, is based on speculation or opinion, which neither one is a fair assessment and doesn't provide a fair chance at getting the question correct. I've been in insurance for over a decade, and this CE exam was by far one of the poorly worded CE exams I've completed.
Some of the questions had what I believe were no correct answers. Even a careful reading and deliberating over the intent of the question left me with no correct option.
Keep up your good work.
Love these self study courses!!!
I love this way of obtaining CE credits on my own schedule!!!
Great platform! Will use it again in future and will definitely recommend to others! Thank you!
Very informative course!
GREAT COURSE!
Thank you for providing a very useful and clear tool for completing required Continuing Education Courses!
I found the course content to be extremely informative. The practical examples and real-life applications were particularly helpful in understanding the concepts. The layout and content of the exam kept me engaged throughout the course.
Thank You.
I've been a customer for decades and recommend WebCE whenever I am able to my colleagues in the insurance industry.
Voice was annoying ......... muted it and just read through it
Really informative.
I did not like the 40 question exam.
More clarity needed on the numbering of CPT codes, for the test questions you need to better understand how to assign.
NAIC section/questions didn't seem that relevant to the topic.
I did not like the fact that the questions seem to go around in circles as if to try and confuse you. It seem to go off down different worm holes in other directions just to end up asking... what's the price of eggs in china. When it should just ask you straight up questions about what you just read.
Course was very easy to understand and follow.
Suggest cleaner presentation of materials by adding paragraphs and key titles throughout your material. Can be hard to read as presented. Spread out your materials.
Some of your questions could possibly have several correct answers, and they really do not need to be a dissertation question :)
I have ADHD. It was AMAZINGGG to have the option of someone reading the material to me. I get distracted easily and many times have to start over again and again with long material and passages like this one. One of the courses had no read along option, which was hard, but those that did I sincerely appreciate it.
Perfect
Leave it alone
Easy to follow information and understand content
What I truly liked about this course was being able to learn about being an adjusters & learning more about the insurance industry. It comes with great responsibility, but overall with the right guidance & resources, it's achievable.
A good review of the "good, bad and ugly" of claim handling. Your was well designed for the topic.
Very easy to fulfill my CE requirements. I also appreciate that the results were promptly reported for my CE credit
My only complaint is the verbosity of the questions
The practice question with a zip code as the correct answer for a CPT code was not helpful and misleading.
This course has poor info in the course vs the questions regarding the CPT codes, I had to look them up on my personal computer, very poor course.
Great course. Thorough and you can complete at your own pace.
easy to follow material and the test questions were reasonable and pertinent to claims' handling.
There was a lot excess information in this course.
there were too many CPT questions on this. We arent Medical coders or billers or claim adjusters.
I've been using WebCE for years, and continue to because content id relevant.
The information in this class is very subjective.
need some more interaction with this course - pictures videos something i had a hard time staying focused on just a text screen
Well put together.
Ease of experience
great platform
Great Course!
Just a little long for 1 hour of CE
some video content would have been nice.
One of the practice questions asserts that a "The photo of a banana peal" would be appropriate documentation for a slip fall claim involving a banana peal. This is incorrect as it uses the indefinite article "a" referring to the banana peal, meaning the photo is not specifically the banana peal which caused the slip/fall. The correct answer should read "A photo of the banana peal".
Shawn Henderson
Thank you!!
Very good
great content and structure. really like how it is only one test at the end. Liked setup and delivery of the information would like to see video added to course in the future if possible. Like a teacher instructing a class. but perfect as is, if it is not broken,...
This class should be offered in training for every new adjuster
Its a really great coarse
None at this time
Some of the answers in the chapter quizzes were silly.
Overall good course
Read to me audio is a little slow.
There were many typos and grammatical errors
Excellent course. I recommended WebCe to a colleague who is now using WebCe regularly.
Some of the quiz questions are given with multiple correct answers - you need to check them as that is confusing. The test questions were all done well.
Very clear and concise. Mini test are very helpful to gain an understanding.
Thanks!!!
Some of the questions we're confusing where State X and State X. It would be best to maybe word that question in a different way.
no time limit before you can take the exam - as adjusters we are busy enough
Good Job
I've used Web CE for all of my continuing education for years now. It's always a pleasure. Thank you.
This system kept my attention which allowed me to complete the course in a timely manner and I learned a lot.
Good class for CE
This course had a lot of duplication of material. I believe it could have been shortened. I will not be repeating it because I will be retiring before needing to complete the course again.
Awesome course. Great content. Very learnable execution.
good class
reading was a bit dry
The module is too long.
Some of the language used in the questions is a bit "imprecise" and open to interpretation. To suggest that documenting "thoughts" in the claim is somehow "wrong" is misleading. I believe you meant "personal" thoughts, or perhaps "personal opinions. The claim analysis process requires the expression of thoughts to explain one's decisions.
Being able to review back and forth is very teaching.
Well Done!
GREAT COURSE ; Skills feel rejuvenated and ready to process claims !
Good quality information, no need to really change what you have in this set up!
The course and outline was easy to follow and understand
Interesting ...!!!! The CPT Codes will help me moving forward, even in my personal life. Thank You
I prefer in person training
thanks it has been a long hard struggle foundly got it done. i will see you in two years.
Course content was dense and not well organized. A more reader friendly version, possibly with more case examples, would be better
Good refreshing course
this course was very helpful and easy to use
The read-it-to-me aspect of the training could be better done with a live person and video of the class. The AI voice is a tad robotic.
Required time to spend on course should be removed
This course was very navigable.
Easy to follow and complete!
The course properly prepares you for the Final Exam.
Some wording was a bit confusing. Otherwise great and the reading out loud helps a lot.
It is interesting that this course is for Pubic Adjusters, and good. It really should be for insurance adjusters as they are not required nor do they get this type of training from the insurer. The insurers adjusters should also be required to take the same courses as obviously they are very lacks in their education for their adjuster. This should be mandated as insurer adjuster training.
very clear and easy to follow
nice material
One of the most thorough course on the subject matter.
Great Course
The new feature allowing return to the text during questioning re-enforced the learning process.
great learning
I know it's hard to write these courses considering all types of claims, but this one was particularly bad from the perspective of a Professional Liability claims examiner. One example is the question about when you can issue a check characterized as a "final payment." It's not that the correct answer to that is wrong, it's just a bit misleading because it's not really relevant in the PL world unless the PL is part of a package that includes a MedPay coverage, and then it's still a bit misleading because there are probably multiple "limit[s] of insurance" in play. There were also two "correct" answers in the first quiz that were painful from the perspective of training adjusters to strive for excellence, while meeting expectations. Then there was the quiz question that had as possible answers "for acting in bad faith" and "for failing to act in good faith." Because good faith and bad faith are binary concepts with no middle-ground, I'm glad I guessed correctly as both of those answers are saying the same thing. Overall just not as well-written as the other courses I've taken on this platform.
I like the ability to print a pdf of the material; this helps to reduce the time I have to spend looking at a screen.
The layout of the stated objectives in relation to the information to answer the questions was not in a friendly format - I found it difficult to follow and find the answers needed.
great course and easy to navigate
There is one question that can be misleading in that it ask a questions but does not specify that there can be multiple options chosen in the first module and to be correct in answering all applicable options should be chosen..
the sound quality was poor for one unit
THANK YOU. KEEP ON BRINGING RELEVANT CURRENT EXAMPLES OF CLAIMS ISSUES.
The AI voice is really tedious to listen to and many words are not pronounced correctly.
Unless there is some reason for me to need any additional courses beyond those required by the State of Texas, I won't need any more. This is the 20th year of my license requirements and I won't need to meet the 24 CE credits needed anymore. I have relied on your courses for 10 years and they have been a good update and expanded look at a variety of claims both in and out of my areas of expertise.
Great CE provider AAAAAAA++++++
On the practice questions, as far as who SIU should send in for the physician that treats people who work on garbage trucks, the entire premise is racist and stereotypical. Especially throwing in that Art Jones has a heavy accent. And you don't have to be burly to work on a garbage truck. You need to reformulate that question. It implies that someone with a thick accent can be associated with working on a garbage truck. I struggled with that question and may have picked Art since he was burly - but again - you don't have to be burly to work on a garbage truck. The accent part kept tripping me up and I thought it was a trick because that inserted racism into the question. Please consider what I am saying in the test for the criteria of who should be sent in. AND, the scenario where you sent Norma in as undercover, the test says the average employee is male, white, over 50. You sent in the exact opposite of that! A white 30 year old woman. So that misleads the person studying the test, to presume that you need to send in the exact opposite!
being able to take the course and tests at my own pace was great.
I am very pleased with your website. Our Company have been using our website for numerous years and it is highly recommended. Thank you.
practice and exam paragraph questions to long!
Too many numbers and not enough scenarios and examples.
While the content was adequate, the test questions were phrased in subjective ways, such as, "What is THE MOST...."
creator of course seems out of touch with present day adjusting.
very easy and user friendliness
Thank you… Great material, and presentation. Very helpful!
Excellent Course
Thank you for making a dreaded task easy and efficient.
The information presented was clear and informative.
The read to me option works great for me.
I like that you can review what questions that you get wrong. Not all tests show this and you can only wonder what was wrong and why.
No comment
Good course and information
Excellent. Thank you
Very easy to understand and able comprehend
Great courses.
fulfilled requirements for license
not help
I appreciate that I was able to complete this course at my own pace.
It was simple to complete.
no additional comments
Love the courses provided
Just would have been better to know how many questions on final exam at the begining of the course to plan time to take exam
Good, Educational, BUT EXHAUSING when you do 24 hours worth uninterrupted.....
been using web ce for years
I enjoyed the Simpsons reference in one of the final exam, questions.
always use webce
You are one of two approved vendors from our company.
Did not make the content very exciting!
Practice exams
Same information could have been provided more concisely
Good course. Good process. Thank you!
Thank you guys again for putting together a FANTASTIC compilation of material, how the courses were set up,exam process and all ans all a perfect package for "Continuing Education"... You made a "Pain Full" process "Pain Less" ... Thank you.
GREAT COURSE, VERY ENGAGING AND THOUGHT PROVOKING
Very pleased.
This is the third tme I have used your site. See you in the future.
Great course .. Thanks
very happy with the courses
some question were not in the reading content
Thank you for providing this course.
Interactive modules assist me in interpreting the educational materials. Thank you
Thank you for making it quick and easy when we are so busy.
Very In Depth Analysis
Very educational along with great feedback
One question was not covered clearly in the reading material.
Thank you for this thoughtful and applicable review of career knowledge.
The speed controls on the read-aloud are WONDERFUL!
These final exam questions are extremely difficult to read, not only are some poorly written but they are also very lengthy and so hard to process. Some are fairly easy but the fact that you cannot see which questions you got wrong is extremely frustrating. Taking the chapter quizzes should have been enough. But overall the course was ok.
easy and great as always, thanks,
All good.
VERY HELPFUL.
Informative and useful to my interactions with clients, carriers and consultants.
this was an interesting topic with good supporting information
Good Course
Presentation/format (reading through materials) dull.
Great course! I learned a few things that I will use in practice. Thank-you.
Good course, thanks
All good, thx.
written content had very little to do with the exam questions.
Great Results!!
Great course!
Very easy to purchase and use
I laughed out loud at "vigorish"!
Good investment of time for the result.
I have used WebCE for years and recommend it to others.
Continue to provide clear and concise instructions as you well done in the past.
This training course is very boring and way too many quizzes. Needs more interactive teaching.
I am a licensed staff person who works for an agent. I take most of the customer service calls and took this class because I thought it would help me with clients who call with questions about their claim. There was some new info in the course for me about the process a claim goes through to get resolved, Otherwise, I thought the content was very basic. The content is aimed at claims people not sales producers at an agency who are helping irate customers with their claims.
A good refresher course
The Bad Faith Presentation was done in a manner easy to understand.
I disliked this course. It was wordy and boring. This is a interesting subject. The best parts of the course were the examples provided to demonstrate course content. It was disappointing to see a important and interesting subject made so boring. It was like slogging through quick sand. So far this is the WebCE class I have most disliked. I feel I did not learn anything new.
Any chance of a real voice instead of the AI? It's terrible.
I thought the biggest issue wit this course is that is was boring. It was hard to stay focused and too wordy. Some of the material is quite good. Perhaps more video interaction to show concepts would make it more interesting.
Good content! Check the bullet points under Voicemail and Answering Machines - one was split up.
Don't need the audio portion of the courde. Slows me down somewhat. Otherwise the material is very good and easy to understand.
Very affordable
Good Lesson
Having the information in read it to me and being able to read along helps me with comprehesion and retention. "2" senses are being used (#3 taste - can't taste it-don't want to!).
I had an issue with the monitor log in that proved to be very frustrating.
The questions are difficult to follow in the way they are written and the use of some very unusual names distracts from the question being asked.
I laughed at the question about claimant Elvis "when Elvis left the building". Many other questions were also funny when it came to choosing an answer. Thanx!
Some of the questions were vague and unclear as to the correct answer but overall good
Medical terminology
The questions for this test are not written very well.
It would be nice to know the correct answers in the check your knowledge section sin the middle of the course when 1 is answered incorrect
Good course!
The content was relevant and the read-it-to-me audio really helped me - thanks!
very easy to navigate
The course was informative however the way some of it was worded made it hard to understand what was trying to be presented/defined and had to be read over several times.
Very thorough and informative.
Loved the reference to some great books!
Some of the questions are very poorly written.
I am not certain the question I missed was worded clearly. I re-read it several times to try and understand the facts. I was please to finish with a 96% despite missing this question.
Super user friendly, thank you!
This is a great source for CE material.
The instructor's voice was monotone.
This is the first WebCE course that I have done that I found to be confusing, repetitive and not very helpful. There were paragraphs I would have to read over and over again as they just didn't seem to make sense due to the wording. Some of the questions were silly or ambiguous. Part of the problem is that all your other courses I have done have been excellent. This one was just ... not very good. I did not get out of it what I wanted to, that is what happens in the real world with the fad of policy limit /time limit demands and set ups for bad faith and how to handle with 3rd party vs 1st party. Yes, this was TOUCHED on but the rest of it was just not up to your usual standard.
Excellent course that was very informative.
I like the option to choose how many courses I wanted to take and within what time frame. I also appreciated the option to pause and come back to the material
The final test was too long
Include ability to review practice quizzes before final exam
LOVED the little interactive video *check your understanding*
At least one of the course quiz answers was incorrect which really messes up the tone of the whole course.
The Read It To Me Audio was the best.
Simplistic enough to understand
I really enjoyed the small bits of humor in the quiz questions...."Elvis has left the building"
great refresher
This was a very intense course and it was important for me to get up and do other things and then go back for another Section. I kept writing notes and using the option to go back to the sections as needed. A lot of materials to cover.
Good experience in completing the require CE. This was my last course!
Web CE is my companies CE vendor.
The end of section exams were more difficult than they needed to be.
Some of the contents seemed either somewhat outdated, or the examples were very simplistic (too obvious, and not really educational).
Informative and content easy to follow. Thank you
Just wish the program presentation was more interactive - differing the format from chapter to chapter. Rather than just reading, listening, and being quizzed on the material.
Very informative
This was a very interesting course. I did find several words that were incorrectly spelled on the test however and probably should be corrected.
Keep up the good work!
Would like to see more courses on insurance law for Kentucky and more specific courses for Public Adjusters in Kentucky
Quiz and test questions are extremely wordy and highly confusing. No one needs 6 sentences of information (some irrelavent) with several characters having similar names or cartoon names in order to answer a question. I spent 50% of my time condensing the facts of your questions.
Although most of the info was general, the BI questions are not geared to Public Adjusters since we cannot handle Bodily Injury cases. Course was obviously written with Company or Independent adjusters in mind.
For improvements, I recommend using visual examples.
Very informative course
There were several areas in the pdf download that said "refer to the online version of the course to experience digital content" but there were no instructions on how to do so.
Honestly i felt comfortable because its not a scam website. I was nervous about buying the classes at first. Thank you
All good not issues to report
Very good suggestions in dealing with clients in general as well as those filing claims.
keep up the good work
easy to select courses and move through them
(again) - thx for the bits of humor you throw in on these-- "Demonic Insurance Comp" was great lol -
Well written
good material for the cost
I would have preferred to choose a different voice to read the material to me.
I had a question in regards to what course to take and I called the help number- was very helpful and beneficial! Excellent website service.
Loved the course.
interesting
Nice overview of the topic. I enjoyed the discussion of "reverse bad-faith"
great course!
The read-it-to-me portion was too monotoned. Unable to go back in text and have the reader follow.
The Chapter 2 End of Chapter Review asks questions about information not covered until subsequent chapters. For example it asked about evidence when evidence is not discussed until Ch 3, pertinent communications and how/when they need to be responded to, denial of coverage, and time frame when payment needs to be issued by.
I had to go into another area of adjusters to find a 1 hour course. Under adjuster there were zero 1 hour options.
I thought some of the exam questions answers were opinions.
I liked the examples that were given in active listening and the quizzes that reinforced your comprehended.
More visual aids
It was all good!!!
took me 2 times to get it right
The digital reader's inflection was distracting. It would be much better if a recording of a person reading the material was used. I had to go back several times because I was confused by incorrectly (in general speech) placed pauses, etc. that distracted or confused me. It also made me struggle to pay attention, whereas the course I completed prior with human speech kept my attention easily.
Get reed of stupid questions
I would love to see the ability to change the speed of the audio, just because some of us can't handle the slower audios. He has a good voice and the information is relevant. I feel that some of the test questions could have been answered differently. There was on test question, about "Gerald" that refers to him in third person but that does not line up with the way the question is posed, so it is confusing. More videos or interactives help with retaining interest during the course.
The exam questions are confusing and poorly written. Some questions were vague and had multiple answers. One exam question discusses state z but the options say state x.
Good course although some of the test questions were unclear.
The course was detailed and complete
It was interesting and gave me a better insight into the world of an adjuster and the examples were interesting
Very easy to navigate and complete this course.
of all the ce classes that I have done online it was most understandable
Good training.
I learned quite a bit and will be able to apply in my job.
Ease of completion.
I wish it was simply applied.
I appreciated the clear content and course price.
the course was easily found and useful
very straight forward class
the monotone ecteronic voice is a bit dull
This was an interesting topic. Thank you
nothing additional
good lesson
Quick and simple 1 credit course
Great course, easy to sign up for and easy to complete the test.
Will use again.