In the dynamic and diverse New York insurance market, insurance professionals face many challenges. Maintaining proficiency on products sold and serviced, and managing customer needs and expectations, can easily fill every hour of the workday. However, insurance professionals also need to know and understand the laws and regulations that form the foundation of the insurance business in the state; they must understand how to recognize bias so that they can foster business environments that promote diversity, equity, and inclusion; and they must strive to act ethically in all aspects of their profession.