• Explain why it's important to quickly identify and resolve problems that arise among tenants
• Describe the dual roles of property managers: their fiduciary responsibility to property owners and their legal responsibility to provide a certain level of rental services to tenants
• Describe the three federal laws--the Americans with Disabilities Act, the Family and Medical Leave Act, and the Civil Rights Act of 1964--that govern employee rights and strategies that can be used to prevent violations of these laws
• Explain the purpose of the Fair Housing Act and when violations can occur identify the types and sources of workplace conflicts
• Recognize how to strategically use different conflict resolution styles

Real estate professionals and property managers at any level in their career