Anyone who works in property management knows that conflict is an inevitable part of life: it occurs every day in all types of situations. Property managers must build relationships with tenants, property owners, and employees to be able to address the conflicts that arise on a daily basis.
This course defines conflict, explains the concept of conflict resolution, discusses conflict resolution techniques, and describes conflict resolution skills that are useful to property managers and others. Additionally, it describes methods that property managers can use to resolve conflicts with tenants, clients, and employees. It explores the legal issues that can arise from unresolved conflicts involving claims of housing discrimination, employment discrimination, and breach of fiduciary duties.
Upon completion, students will be able to:
Real estate property managers, property owners, and other licensees who want to learn conflict resolution skills