Overview
Funeral directors juggle multiple roles, including counseling, event planning, and business management. They must adhere to ethical principles in all activities. This course educates funeral directors on maintaining high ethical standards, the consequences of breaches, and the importance of a code of ethics. It reviews the NFDA’s Code of Professional Conduct and the Funeral Rule, and provides customer service strategies to keep clients happy and maintain a reputable business.
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License or Certification
Regulator
Type
Learning Objectives
- explain what it means to exhibit professional and appropriate conduct
- understand how a funeral professional achieves integrity and trustworthiness
- describe the benefits and practical applications of developing a code of ethics
- describe the various strategies that funeral professionals can use to ensure that customers receive excellent service
- recognize the effect that poor customer service can have on a funeral home’s business
- understand the purpose of the Funeral Rule and what funeral professionals must do to ensure compliance
Designed For:
Course Information
Adding additional credit may change exam requirements.
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S2-32 - Framework