Many people now pre-plan their end-of-life wishes to guide their families. This course helps funeral directors encourage these discussions, ensuring arrangements reflect the unique life of the deceased. It also covers the trend of personalized funeral services, helping families create meaningful tributes.

• understand the meaning of “engagement”
• know the step-by-step process of engaging families in the process of making funeral arrangements
• recognize the value of engaging the family, both pre-need and at-need
• understand how a personalized funeral service can help friends and family celebrate the unique life and memory of a loved one