Funeral directors have reported an increase in family conflicts, sometimes escalating to violence. While most disagreements don’t reach this level, directors must be prepared for emotional extremes. This course covers why conflicts develop, types of disputes over funeral arrangements, and steps to defuse arguments and ensure safety. It also helps directors foresee and navigate emotionally charged situations and negative family dynamics after a loved one’s death.

• understand the dynamics of conflict
• identify different ways that people react to conflict
  
• learn the basic skills needed for conflict resolution
  
• maintain ethical standards when dealing with conflict