Licensees must adapt to a diverse community and recognize bias to promote diversity, equity, and inclusion. This course teaches how to identify and combat biases, ensuring decisions are based on accurate information rather than preconceived opinions.

• define the concepts of bias including implicit, explicit and systemic bias
• list actionable steps you can take to recognize and challenge preconceived ideas
• recognize the historical impact of bias in the housing industry
• describe strategies businesses can implement to ensure consumers and clients are treated fairly and ethically
• summarize why licensees must always follow fair housing laws and provide equal professional service to all

Real estate licensees at all stages of their careers