Licensees must adapt to a diverse community and recognize bias to promote diversity, equity, and inclusion. This course teaches how to identify and combat biases, ensuring decisions are based on accurate information rather than preconceived opinions.

• define the concepts of implicit, explicit and systemic bias
• list steps licensees can take to recognize and challenge preconceived ideas
• recognize the historical impact of bias on the housing industry
• describe strategies businesses can implement to ensure clients and customers are treated fairly and ethically
• summarize why licensees must always follow fair housing laws and provide equal professional service to all
• explain a licensee's responsibilities under Title 10, California Code of Regulations