Overview
The death care industry is evolving rapidly, and funeral directors must adapt to stay successful. This course educates funeral service professionals on modern management practices, including the use of specialized software and technology, social media trends, and new practices like online viewings and planning conferences. It also covers the rise in cremations, personalized funerals, green burials, and celebration memorials. The COVID-19 pandemic has highlighted the need for live streaming and other technologies, making it crucial for funeral directors to embrace these changes to better serve client families and their firms.
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License or Certification
Regulator
Type
Learning Objectives
- Describe changes in client families' expectations about funerals
- Explain the importance of incorporating modern management styles into firm operations
- Discuss the role and importance of technology as related to funeral services, firms, and the families served
- Recognize how social media platforms and websites can help serve families and build your funeral home brand
- Identify the impact of the pandemic on death care services and steps funeral directors can take to prepare for future pandemics or mass casualty events
Designed For:
Course Information
Adding additional credit may change exam requirements.
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S1-31 - Framework