Learning Objectives
- Understand the ethical duties and responsibilities attendant with the claims adjusting profession
- Identify the key points of the NAIC Unfair Claims Settlement Practices Model Act and the related NAIC Unfair Property/Casualty Claims Settlement Practices Model Regulation, and explain how they support ethical business practices
- Describe what it means to exhibit professional integrity and conduct, based on one’s personal moral code of ethical conduct, when investigating and settling property insurance claims
- Convey the importance of good faith claims settlement practices and avoiding adversarial negotiations
- Explain the impact that blatantly unfair (i.e., “bad faith”) conduct has not only on the offending insurer or adjuster but on the reputation of adjusters, insurance companies, and the insurance claims profession as a whole
- List the practical steps insurance claims professionals can take to uphold the integrity of the insurance claims profession
Designed For:
Insurance professionals, workers compensation adjusters, adjusters, claim professionals