Paws & Policies: An Adjuster’s Guide to Pet Insurance

Overview

In this course, claims professionals will dive into the growing pet insurance industry. Learn to analyze policy language, identify coverages and exclusions, and evaluate veterinary records with confidence. Explore rising veterinary costs and their impact on claims severity and frequency, shaping decisions for pet owners and insurers alike. You’ll gain a clear understanding of the pet insurance marketplace, the responsibilities of adjusting pet claims, and the skills needed to support policyholders while promoting fair, consistent, and consumer-focused outcomes.

Find this course for your license


License or Certification 

 

Regulator 

 

Type 

 


Learning Objectives

  • Understand the basics of the pet insurance industry and the causes for its recent growth 
  • Explain the basic structure of the pet insurance policy
  • Determine claim payment based on coverage categories, exclusions, waiting periods, preexisting conditions, deductibles, and policy limits
  • Identify common canine and feline accidents and illnesses and standards of treatment 
  • Evaluate pet insurance claims using best practices for claims handling and communication with the policyholder 
  • Understand the regulations in the NAIC Model Law and how individual states have adopted and modified these


Designed For:

Claims professionals at any stage in their career




Course Information

Adding additional credit may change exam requirements.