This course reviews common barriers to ethical decision making and how to avoid them. The barriers include rationalizations, lack of critical thinking, mental traps, and lack of emotional intelligence.

Students who successfully complete this course will be able to:

• identify common rationalizations used to justify less-than-ethical behavior
• apply critical thinking skills to ethical dilemmas
• avoid common psychological traps in processing information and making decisions
• describe and demonstrate emotional intelligence in interactions with senior clients

All registered representatives and principals