An Introduction to Behavioral Interviewing


The premise for behavioral interviewing is based on a proven theory that “a person’s past behavior is the best predictor of his or her future performance in similar circumstances.” In other words, a candidate’s actual behavior and choices in situations faced in the past will give a good indication of behavior and choices they likely will make in the future.

The key to successful assessment, however, lies in the ability of an organization to identify essential competencies needed to perform within that organization and to recognize when a candidate is demonstrating those competencies. Behavioral interviewing, when approached properly, allows you to make those matches in a thorough and unbiased way.

Note: WebCE is an HR Certification Institute (HRCI) approved provider and this course is approved for HRCI credits. 

Learning Objectives

Upon completion of this course, students should learn: 

  • The history and basic principles of behavioral interviewing
  • How to identify critical core competencies
  • How to complete a job profile
  • How to adequately prepare for an effective behavioral interview
  • The four phases of an interview and their timing
  • The comparison between behavioral interviewing and traditional interviewing techniques
  • How to construct effective behavioral questions
  • How to utilize effective probing techniques
  • How to create and implement an effective evaluation strategy

Designed For

Professionals in all industries conducting interviews 

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License or Certification