California Fair Claims Settlement Practices Regulation

Overview

All insurers conducting business in California must comply with the state’s Fair Claims Settlement Practices Regulations.  In addition, the state requires all who are involved with the claims process to be trained in claims handling and to attest to having read and understood California’s Fair Claims Settlement Practices Regulations.  Among others, the objectives of these regulations include promoting prompt, efficient and equitable settlement of claims and discouraging false or fraudulent claims.   

This course presents the language of these regulations, as they are set forth in Title 10, Chapter 5, Subchapter 7.5 of California Code of Regulations.  Upon conclusion, students will be presented with a statement enabling them to attest to having read these regulations. 

Learning Objectives

Upon completion of this course, students will be able to:
  • know the certain minimum standards for the settlement of claims
  • promote the good faith, prompt, efficient and equitable settlement of claims on a cost-effective basis
  • discourage and monitor the presentation to insurers of false or fraudulent claims
  • encourage the prompt and thorough investigation of suspected fraudulent claims and ensure the prompt and comprehensive reporting of suspected fraudulent claims as required by Insurance Code Section 1872.4

Designed For

All CA Claims Agents and insurers needing to give the training to their agents. 

Important Note: This course is for training purposes only. There will not be any CE credits awarded for the completion of this course. 

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