Claim Adjusting: The Top 15 Rules

Course Description
This course presents a number of best practice standards for insurance claims adjusting, through the convention of a “Top 15 List.” Developed by Barry Zalma, an internationally known expert on insurance claims handling, the course offers recommended guidelines as well as mandatory procedures that direct how the claims adjuster should approach and execute his or her professional duties. 

Upon completion of the course, the student will know the top 15 rules of claims adjusting:

  • Don’t be cruel
  • Adjust
  • Educate yourself continuously
  • Stay with a claim 
  • Empathize with the claimant
  • Don’t pretend to be a lawyer
  • Document the claim file
  • Maintain claims files
  • Don’t let fraud succeed
  • Never lie to an insured
  • Communicate with the insured
  • Communicate often
  • Always conduct a thorough investigation
  • Understand the policy

International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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