Communicating Effectively with Seniors

Overview

A vital part of the funeral director's job is to be able to translate the wishes of the next-of-kin into a suitable pre-need plan and/or a fitting tribute, whatever that may be. To accomplish this—and to work ethically with the individuals and families you serve who are more than 55 years of age—it is necessary to understand "the why and how" of their thought patterns.

The goal of this course is to provide insights into the older generation's thought processes as well as how he or she transitions from one phase in life to another. By understanding how change impacts a senior, one can begin to understand how to ethically communicate with seniors, whatever their phase of life might be. Information presented in this course will also be helpful in personal relationships with older peers or family members.

Learning Objectives

Upon completion of this course, students will be able to:

  • identify the life changes that senior clients encounter as they get older
  • understand the different life events that affect individuals’ stress levels
  • describe the six phases of retirement and how they impact senior clients’ needs and goals
  • recognize the thought patterns of senior clients and how to improve communication techniques
  • understand how to ask well-crafted questions during the arrangement conference
  • learn how to use effective communication strategies with senior clients

Designed For

Professionals working with senior clients, Funeral professionals at any level of their careers
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