Conflict Resolution for Funeral Directors

This course introduces funeral directors to the concepts of conflict and the many options available for resolving conflict. Funeral directors will learn about the factors that lead to the development of conflict, why disagreements might occur when family members are making final arrangements, and how to avoid becoming entangled in family disputes. They will also learn different communication strategies that can be used to de-escalate tense situations. Finally, funeral directors will improve their ability to identify “no win” situations that necessitate referral to mediation to minimize the damage that results from unresolved conflict.

The course includes the following chapters:
  • The Dynamics of Conflict
  • Conflict and Families 
  • Conflict Resolution
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