Ethical Business Practices for Funeral Directors

Overview

Funeral directors wear many hats in the workplace. They work as counselors and event planners,  and they are employers who desire to run ethically sound, successful businesses. Funeral directors have a responsibility to adhere to fundamental ethical principles and must use them as a basis for all activities within their businesses.

The purpose of this course is to educate funeral directors about the importance of maintaining high ethical standards as well as the consequences if those ethical standards are breached. Funeral professionals will also learn about why it is necessary to develop a code of ethics and will review the ethical tenets imposed by the NFDA’s Code of Professional Conduct and the Funeral Rule. Finally, funeral directors will learn tips and winning customer service business strategies that will keep clients happy and their business reputable.

Learning Objectives

Upon completion of this course, students will be able to:

  • explain what it means to exhibit professional and appropriate conduct
  • understand how a funeral professional achieves integrity and trustworthiness
  • describe the benefits and practical applications of developing a code of ethicsbe familiar with the NFDA Code of Professional Conduct
  • describe the various strategies that funeral professionals can use to ensure that customers receive excellent service
  • recognize the effect that poor customer service can have on a funeral home’s business
  • describe the types of after-service care that funeral professionals can provide
  • understand the purpose of the Funeral Rule and what funeral professionals must do to ensure compliance

Designed For

Funeral professionals at any level of their career
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