Working Ethically with Seniors

Funeral professionals are professionally and morally bound to conduct every arrangement conference by offering quality services, outstanding products, and undeniable expertise in the field of funeral service. Underscoring each of these efforts is the director's intention to serve each client and every family fairly and ethically. The purpose of this course is to offer specific guidelines and styles for working and communicating ethically seniors. The course examines fundamental issues of personal values, beliefs, and intentions regarding one’s professional life; identifies the developmental tasks of aging; and discusses the importance of relationship marketing to seniors. The course includes two chapters:
  • Self-Awareness as a Professional Tool
  • Get to Know the Senior’s World 
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