Claims 101


In the risk and insurance world, the claims professional plays a vital role. A key part of this role is to translate the promise made on paper within the wording of the insurance policy and to give that a concrete manifestation through payment under the insurance policy or an informed determination as to why payment is not merited.

This course provides a concise overview of the world of insurance claims including bedrock roles and functions of the claims professional and dimensions of the claims professional’s job.

Learning Objectives

Students who successfully complete this course will be able to:

  • understand the three major roles and functions of the claims professional
  • understand the various types of claims professionals one finds within the risk and insurance industry
  • identify the relationships between claims professionals and the various business partners with whom they collaborate
  • understand the different ways that organizations structure claims departments
  • identify and discuss the various milestones in the lifecycle of a claim
  • understand the claim reserving process and various methods of setting insurance claim reserves

Designed For

P&C insurance producers, adjusters, public adjusters and claims professionals
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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