More Americans are now choosing cremation over burial, a trend that is expected to continue. Funeral professionals must understand the different issues to address and questions to ask during the cremation prearrangement conference to ensure that their clients' best interests are served. This course provides funeral professionals with a number of best practices they can use to enhance their relationships with clients during the prearrangement conference.

Upon completion, students will be able to:

• describe today's cremation consumer and why cremation rates are increasing
• explain the core components of a cremation prearrangement conference
• list the different types of questions that can enhance the prearrangement conference
• identify options for the final disposition of cremated remains
• recognize why states may require the decedent's family to be given the opportunity for an identification viewing

Funeral professionals at any level in their career