Overview
Resolving a claim involves various factors. The insurer may accept, deny, investigate under a reservation of rights, or file a declaratory judgment action. Methods for resolution include negotiation, mediation, arbitration, appraisal (first-party claims only), and trial. This course outlines the insurer’s contractual duties in handling claims and the available claims handling options. It summarizes the entire claims handling process, focusing on the resolution stage.
Learning Objectives
- describe an insurer's duties and options in resolving a claim
- explain how negotiation, litigation, and recovery fit into the overall claims adjustment process
- describe how an adjuster's negotiation skills are used throughout the claims process
- describe the litigation process that may be used in first-party and third-party claims
Designed For
Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.
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