Claims Resolution

Overview

Resolving a claim involves various factors. The insurer may accept, deny, investigate under a reservation of rights, or file a declaratory judgment action. Methods for resolution include negotiation, mediation, arbitration, appraisal (first-party claims only), and trial. This course outlines the insurer’s contractual duties in handling claims and the available claims handling options. It summarizes the entire claims handling process, focusing on the resolution stage.

Find this course for your license

License or Certification

Regulator

Objectives

describe an insurer's duties and options in resolving a claim
explain how negotiation, litigation, and recovery fit into the overall claims adjustment process
describe how an adjuster's negotiation skills are used throughout the claims process
describe the litigation process that may be used in first-party and third-party claims

Designed For:

Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career

International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

Course Information

Adding additional credit may change exam requirements.

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