Best Practices for Claims Consultations


An adjuster's communications during the claims adjustment process can make a difference in successfully resolving a claim. Effective consultation and communication in the claims adjustment process are critical to successful claims handling.

This course will help an adjuster become more adept in communicating with clients by focusing on best practices communications, including how to plan communications, how to ask appropriate questions, and how to develop active listening skills.

Learning Objectives

Upon completion of this course, students will be able to:

  • describe characteristics of effective communication as they relate to the handling of claims and development of a good relationship between the adjuster and the insured/claimant
  • utilize strong communication skills, including formulating precise and appropriate questions, during the claims settlement process
  • recognize best practices for using various communication tools

Designed For

P&C producers, adjusters, public adjusters and claims professionals
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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