Claims Handling Best Practices

Overview

An adjuster ensures the insurance company fulfills its promise to cover insured losses. Effective communication and managing the claims process are key to successful resolutions. This course covers the entire claims adjustment process, from first notice of loss to resolution. It outlines best practices for each phase, helping claims professionals conduct investigations and resolve cases efficiently and compliantly.

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License or Certification 

 

Regulator 

 

Type 

 


Objectives

  • describe characteristics of effective communication as they relate to the handling of claims and development of a good relationship between the adjuster and the insured/claimant
  • explain the impact of the NAIC model Unfair Claims Settlement Practice Act and Model Regulation on the best practices of claims handling
  • describe each step in the overall claims handling process

Designed For:

Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career


International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

Course Information

Adding additional credit may change exam requirements.