Claims Handling Best Practices


An adjuster’s role is to deliver on the promises that the insurance company made to pay for losses the insured incurs that are covered by the insurance policy they purchased.  Improving communication with clients and managing the steps of the claims adjusting process is important to a successful resolution.  

The course covers the full scope of the claims adjustment process, from first notice of loss through resolution.  Throughout, the course describes best practice criteria for each phase of the process and will help claims professionals learn to plan and conduct claims investigations and resolve and close cases, in a timely, professional and compliant manner. 

Learning Objectives

Upon completion of this course, students will be able to:

  • describe characteristics of effective communication as they relate to the handling of claims and development of a good relationship between the adjuster and the insured/claimant
  • explain the impact of the NAIC model Unfair Claims Settlement Practice Act and Model Regulation on the best practices of claims handling
  • describe each step in the overall claims handling process

Designed For

P&C producers, adjusters, public adjusters and claims professionals

International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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