An adjuster ensures the insurance company fulfills its promise to cover insured losses. Effective communication and managing the claims process are key to successful resolutions. This course covers the entire claims adjustment process, from first notice of loss to resolution. It outlines best practices for each phase, helping claims professionals conduct investigations and resolve cases efficiently and compliantly.

• describe characteristics of effective communication as they relate to the handling of claims and development of a good relationship between the adjuster and the insured/claimant
• explain the impact of the NAIC model Unfair Claims Settlement Practice Act and Model Regulation on the best practices of claims handling
• describe each step in the overall claims handling process

Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career