Ethics and Seniors: Understanding the Mature Market

Overview

Financial professionals who decide to work with seniors will find this unique market both challenging and rewarding. This course provides a broad overview of the unique social, familial, physical, and cognitive issues seniors face that may affect their financial decisions. It offers practical guidance that financial professionals can use to communicate effectively with seniors, to ensure suitable product recommendations, and to protect themselves from potential liability when working in this sector. The course also explains the fiduciary duties financial professionals owe to senior clients and the specific steps they can take to serve this market ethically.

Learning Objectives

Upon completion of this course, students will be able to:

  • demonstrate an understanding of the characteristics of various senior age groups and the retirement goals common to these groups
  • describe the physical, psychological, and cognitive changes that occur as people age
  • recognize the decision-making process seniors use to select financial professionals and the traits they seek in advisors
  • tailor presentation and communication styles to effectively communicate with senior clients
  • recognize the signs of diminished cognitive capacity and elder financial abuse
  • identify the specific steps financial professionals can take to provide ethical service to clients and to protect themselves from potential liability

Designed For

Insurance producers; financial planners and advisors
WebCE® is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
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