Overview
A claim starts with incident report. Then the insurer assigns adjuster to investigate, evaluate, and resolve. This course focuses on the final two key aspects of the claims adjustment process: evaluation and resolution. Effective management of these aspects helps control financial impacts and improves claims outcomes and customer relations.
Learning Objectives
- explain how claims evaluation and negotiation fit into the overall claims adjustment process
- describe the processes used in evaluating first-party and third-party claims
- explain the distinction between evaluating damages and evaluating liability
- describe an insurer's duties and options in resolving a claim
- explain how negotiation, litigation, and recovery fit into the overall claims adjustment process
Designed For
Property and casualty insurance agents, brokers, adjusters, and claims professionals at any level in their career
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.
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