• differentiate between a client and a customer is in a real estate transaction
• explain the most popular types of agency agreements used in New York
• explain how licensees create a dual agency relationship with an in-house sale
• recognize the importance of informed consent in a dual agency transaction
• describe the limited responsibilities that an agent has in a disclosed dual agency relationship with designated agents
• discuss the disclosures that must be made regarding agency relationships, including the timing of those disclosures

New York real estate licensees needing one hour of instruction pertaining to the agency law.