In the dynamic and diverse New York insurance market, insurance professionals face many challenges. Maintaining proficiency on products sold and serviced, and managing customer needs and expectations, can easily fill every hour of the workday. However, insurance professionals also need to know and understand the laws and regulations that form the foundation of the insurance business in the state; they must strive to act ethically in all aspects of their profession; and they must understand how to recognize bias so that they can foster business environments that promote diversity, equity, and inclusion.

Upon conclusion of this course, you will be able to

• explain how New York law protects individuals against unfair discrimination in insurance
• summarize New York law and regulation defining and governing unfair claims settlement practices
• explain the duties owed of a producer to the insurer and to the client
• explain how unethical actions can stem from negligence
• understand what it means to be biased, and the difference between implicit and explicit bias
• define diversity, equity, and inclusion and describe examples of diversity, equity and inclusion initiatives in the workplace