In the dynamic and diverse New York insurance market, insurance producers face many challenges. Maintaining proficiency on products sold and serviced, and managing customer needs and expectations, can easily fill every hour of the workday. However, insurance professionals also need to know and understand the laws and regulations that form the foundation of the insurance business in the state; they must strive to act ethically in all aspects of their profession; and they must understand how to recognize bias so that they can foster business environments that promote diversity, equity, and inclusion.

Upon conclusion of this course, you will be able to:

• explain how New York law protects individuals against unfair discrimination in insurance
• summarize New York law prohibiting misrepresentations in life and health insurance
• explain how law and regulation protect consumers from unfair claim settlement practices
• explain the duties owed of a producer to the insurer and to the client
• understand what it means to be biased and the difference between implicit and explicit bias
• define diversity, equity, and inclusion and describe examples of diversity, equity, and inclusion initiatives in the workplace

New York producers licensed to write life/health and property/casualty