An insurance agent’s errors and omissions (E&O) insurance covers defense costs and damages for professional mistakes. While this coverage provides security, understanding and avoiding behaviors that lead to E&O claims is more proactive. This course helps insurance producers understand their E&O exposure and offers guidelines to avoid claims. It covers E&O exposures, the need for insurance, how coverage works, liabilities from actions and inactions, roles in client relationships, and legal and ethical obligations.

• identify and understand the types of E&O exposures that exist and how an E&O policy responds (or does not respond) to those exposures
  
• be familiar with major policy definitions, provisions, and exclusions
• possess a solid knowledge of the types of actionable conduct and negligent inaction that may give rise to E&O claims
• be aware of the various roles producers undertake in client relationships based on the type of insurance license
• recognize that each of the various roles a producer undertakes requires specific legal and ethical obligations
• evaluate a situation and determine if it involves behavior typically encountered in E&O claims