Initially unregulated, the U.S. insurance industry saw unethical practices at the expense of policyholders. Over time, it evolved with checks and balances. This course covers the history of insurance regulation, key legislative acts, consumer protection, and the importance of ethical business practices for producers.

• describe the various court cases that have influenced how insurance is marketed and sold in the United States
  
• describe the role of the National Association of Insurance Commissioners in regulating the insurance industry and why it issues model laws and regulations
  
• distinguish the difference between legal and ethical behaviors
  
• understand the types of activities that are considered unfair trade practices
  
• explain the duties an insurer owes to policyholders during the claims settlement process