Insurance producers, adjusters, and underwriters must strive to act ethically in all aspects of their professions. The ability to make ethical decisions is often influenced by bias-which can lead to unjustified or unfair decisions or actions that are not in the best interest of the client. This course is intended to assist insurance professionals in understanding:

• how bias influences the way we perceive and interact with others
• the principles of diversity, equity, and inclusion (DE&I)
• how to eliminate or reduce the impact of unfair bias in order to foster business environments that promote DE&I
• why business practices that promote DE&I are an important component of professional ethics

Upon conclusion of this course students will be able to:

• explain the difference between legal discrimination and unfair or illegal discrimination in insurance.
• define bias and explain how bias can act to discourage fairness
• identify the difference between implicit and explicit bias
• explain how individuals may learn to recognize and overcome personal bias
• describe what diversity, equity, and inclusion mean and how these principles can be promoted in a business environment
• understand the benefits of examining traditional approaches to business to determine practices that may be outdated and no longer serving the attitudes and needs of society

Licensed producers, adjusters, and underwriters