Insurance producers, adjusters, and underwriters must act ethically, but bias can influence their decisions, leading to unfair outcomes. This course helps insurance professionals understand how bias affects interactions, the principles of diversity, equity, and inclusion (DE&I), ways to reduce unfair bias to foster DE&I in business environments, and why DE&I practices are crucial for professional ethics.

• explain the difference between legal discrimination and unfair or illegal discrimination in insurance.
• define bias and explain how bias can act to discourage fairness
• identify the difference between implicit and explicit bias
• explain how individuals may learn to recognize and overcome personal bias
• describe what diversity, equity, and inclusion mean and how these principles can be promoted in a business environment
• recognize the benefits of reviewing traditional business practices to identify those that are outdated and no longer meet societal needs