The essential goal of the claims department is to dispose fairly of all claims made against the company and its insureds. This course trains claims adjusters to fairly settle claims while understanding legal concepts like liability and damages. It uses real-world examples to show how different laws affect claim decisions.

• explain how individuals can become legally liable or legally responsible
• distinguish between common law and statutory law
• distinguish between criminal and civil law and understand the restitution required by each
• understand and explain the meaning of tort law, and identify the three kinds of torts
• discuss legal liability imposed by contract and statute as opposed to that imposed by negligence
• explain the various defenses available to insureds that will bar or limit a claimant's recovery