Upon completion, students will be able to:

• identify recent changes to the mandatory forms and institute best practices when presenting and explaining them to clients and customers
• discuss Louisiana agency law and the agency disclosure forms that must be used
• describe the major changes to FEMA's flood rating policies and how that will affect properties that require flood insurance
• state the federal "obtain and maintain" requirements for flood insurance
• discuss the most common advertising violations and how to best avoid them
• list the most common claims regarding licensee misrepresentation and develop best practices on how to avoid them