We live in a rapidly changing world, and licensees must ensure that their business practices serve the needs of a vibrant and diverse community. Importantly, licensees must understand how to recognize bias so they can foster business environments that promote diversity, equity, and inclusion. This course helps licensees learn how to recognize biases that can lead to unfair decision-making or actions that are not in the best interest of the client. The course also teaches licensees strategies they can use to combat biases and to ensure their actions are actually based on accurate and complete information rather than preconceived opinions.

This course satisfies California's CE requirement for two hours of instruction on implicit bias training.

Upon completion students will be able to:

• define the concepts of bias including implicit, explicit and systemic bias
• list actionable steps licensees can take to recognize and challenge their own implicit biases
• recognize the historical impact of bias on the housing industry
• explain how to effectively challenge systemic bias
• describe strategies businesses can implement to defeat systemic bias
• summarize why licensees must always follow fair housing laws and provide equal professional service to all
• explain a licensee's responsibilities under Title 10, California Code of Regulations