Ethics for the Claims Professional


Some believe that any person with good character should already know the difference between right and wrong and that it is entirely possible to be ethical without any special training. Many believe that a person’s ethics are fully formed by the time they reach adulthood, and there is no point in trying to change them. Some may believe that others need the course but they themselves do not have any ethical challenges. 

The purpose of this course is to offer insight and tools that will enable claims professionals to respond appropriately when faced with ethical dilemmas. Adjusters must address difficult questions and situations every day; with this course, they will be better equipped to recognize and respond appropriately.  

Learning Objectives

On completion of this course, students should be able to

  • recognize the nature and sources of ethics and distinguish between ethical decisions and moral decisions
  • recognize situations that involve unethical behavior
  • identify conflicts of interest and recognize ways of dealing with them
  • recognize key concepts and relationships relating to insurance claims and identify key differences between property and liability claims adjusting
  • recognize the importance of good faith claims handling, sound customer service, and proper financial stewardship
  • recognize an adjuster’s ethical duties at each stage of the claims adjustment process
  • distinguish between codes of conduct and codes of ethics
  • recognize the claims-adjusting actions that are encouraged or prohibited by various ethics codes

Designed For

P&C producers; adjusters, public adjusters and claims professionals
International Risk Management Institute, Inc. (IRMI) is the premier provider of risk and insurance continuing education and reference publications, and is considered the ultimate authority by leading insurance practitioners. Written by industry experts, IRMI courses provide the most up-to-date, practical and reliable information possible.

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